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Customer Lifecycle Manager

Customer Lifecycle Manager

KiwibankWellington, New Zealand
13 hours ago
Job description

Overview

At Kiwibank, we're here to make Kiwi better off.

We're ambitious, innovative, and driven by our purpose.

If you're ready to make an impact and help shape the future of our marketing function, we'd love to hear from you.

Ko tatou tenei.

Hei kawe i nga mahi kia tutuki | This is us.Where making an impact matters.

The Home Ownership Customer Lifecycle Manager is responsible for creating meaningful cross-channel journeys that help our customers and potential customers with their goals, while delivering a ROI back to the business.

Working within a marketing squad, the role will be responsible for delivering the lifecycle marketing program for home ownership.

Using behavioural data and insights you'll design programs and journeys that connect into the broader marketing activity to support Kiwi wherever they are on their home ownership journey, offering value and guidance that help them move forward in the way that's right for them.

Ko tatou tenei.

Kia hapai i o pukenga | This is us.Where your expertise matters.

At Kiwibank, we will help you build on your strengths and develop new skills, but in the meantime, we would love to hear from you if you have some of the following :

Responsibilities

Deliver the lifecycle marketing program for home ownership within a marketing squad.

Design cross-channel journeys using behavioural data and insights to support customers on their home ownership journey.

Connect lifecycle programs to broader marketing activity to deliver value and guidance.

Qualifications

6+ years\' experience in marketing and customer communications, ideally within financial services

A proven track record in developing targeted, data-driven marketing strategies that drive behaviour change

Confidence in navigating complex projects and fast-paced environments

Skilled at stakeholder engagement, with the ability to influence at all levels

Strong copywriting skills, translating complex messages into simple, engaging content

Depth of understanding in marketing technology platforms—Salesforce Marketing Cloud experience is a plus

Adept at juggling competing priorities while maintaining attention to detail

Experience in the financial services industry or other complex service-based environments

Apply

Tono mai |Apply Now

– Join our Kiwibank team, where you will thrive and grow your career.

Applications close on 12th October 2025.

We will be reviewing resumes throughout the advertising period and may withdraw the ad at any time.

For more detailed information on the role, please see the position description : PD Customer Lifecycle Manager

Ko tatou tenei - Hei hapai ake i a koe | This is us.Where you matter.

Making a difference for all Kiwi starts with making a difference for our people.

Flexibility, growth, challenging and rewarding work - this is Kiwibank.

A place where you can belong and thrive – we are as ambitious as we are caring.

We have big ideas and big plans.

For you, for Kiwibank and for all Kiwi.

Ko tatou tenei - Hei hapai i a koe, me to whanau |This is us.Where you and your whanau matter.

#J-18808-Ljbffr

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Customer Manager • Wellington, New Zealand

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