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Delivery Manager – New Zealand

Delivery Manager – New Zealand

IbisinfosysWorkFromHome, New Zealand
1 day ago
Job description

We’re looking for a Delivery Manager to join the Ibis team. You’ll be the driving force behind smooth, successful client deliveries, ensuring every project exceeds client expectations.

The Delivery Manager is responsible for leading end-to-end implementation projects across Breeze and Revenue Modelling, from scoping through to post-implementation review. This role ensures projects are delivered on time, within scope, budget, and quality standards while maximising client adoption and satisfaction. The Delivery Manager oversees project planning, resource allocation, and risk management, while acting as the key conduit between clients, consultants, and cross-functional teams. They are accountable for overseeing hypercare and resolving escalations to maintain strong client relationships and ensuring smooth handovers from post-delivery to Client Success. Reporting to the Executive Leadership Team (ELT), the Delivery Manager drives process improvement, captures lessons learned, and contributes to refining delivery frameworks and methodologies to support sustainable growth and strategic business objectives.

What you’ll do :

  • Lead end-to-end delivery of implementation projects, from scoping to post-implementation review, ensuring alignment with client and business objectives.
  • Develop project plans including scope, milestones, timelines, resources, and risk mitigation strategies.
  • Be the go-to for clients and consultants—translate needs, manage expectations, and solve challenges creatively.
  • Oversee hypercare and post-implementation handovers to ensure adoption and satisfaction.
  • Ensure all project scopes and requirements are clearly defined, documented, and agreed with the client at the project outset.
  • Mentor and lead the delivery team, fostering high performance and collaboration.
  • Drive continuous improvement in processes, frameworks, and client outcomes.

About you

You’ll enjoy bringing solutions to life and supporting clients in reaching their objectives. Ideally, you will bring :

  • Experience implementing SaaS solutions.
  • Skilled in project management methodologies.
  • Strong client relationship and stakeholder management skills.
  • Knowledge of Local Government legislation procedures and processes, in particular the rating and finance areas.
  • Strong leadership skills, with the ability to prioritise, allocate, mentor, and guide a team to deliver results.

    • You will bring our guiding principles to life every day by :

  • Building strong relationships and communicating clearly by listening, asking the right questions, and tailoring solutions to the client’s needs. “Seek to understand”
  • Continuously seeking opportunities to improve processes and tools, and sharing knowledge with others, fostering collaboration and growth within the team. “We are a Learning Organisation”
  • Creating positive experiences for customers and colleagues by taking action that leaves a lasting, meaningful impact. “We act for the better.”
  • Work with a close-knit, innovative team passionate about positive impact.
  • Be part of a collaborative, values-driven team that seeks to understand, learns continuously, and acts for the better.
  • Opportunities for professional development and career growth.
  • Flexible work from home arrangements and support for work-life balance.

    • Apply now

    If you’re ready to lead impactful projects, champion client success, and grow with a dynamic team , we want to hear from you!

    Ready to make an impact? Apply now at : and join us in delivering solutions that truly make a difference. Please note that only shortlisted candidates will be contacted.

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    Manager New Zealand • WorkFromHome, New Zealand