Helplines Counsellor

Ko mātou tēnei / This is Us

We believe that everyone should be able to actively contribute to their community and thrive. Our team of 900 stretches from Taupo to Whangarei, and provides access to critical health and social services. We are renowned for our core services Enliven, Family Works, Lifeline and Shine.

Everything we do is informed by our purpose to enable our clients to have a better life; and our values of Hope, Trust & Integrity, Compassion, Partnership, Tangata Whenua.

For more than half a century, Lifeline Aotearoa has been there helping New Zealanders in crisis or distress. Lifeline provides a 24 / 7 nationwide helpline and text-line counselling service to support the emotional and mental wellbeing of our callers and communities.

Te Kowhiringa / The Opportunity

Our Lifeline Counsellors work allocated shifts on a fortnightly basis to answer calls across our helplines and or text message line. The shifts are from 7am to 3.30pm and 3.30pm to 12.00am. You must be able to do both of these shifts and be able to work one weekend a fortnight.

Ngā pūkenga kei a koe / Your Skills and Experience

You will have :

• A Counsellor related degree and be provisionally or registered with NZAC
• Experience providing counselling support
• Able to work flexible working hours, including evenings and weekends.
• Have a passion for supporting people when they are most distressed in a way that is empowering and effective.
• Can work 32 hours a week.
• Live in Auckland

Ngā āhuatanga hirahira o te mahi nei / Highlights of Working with Us

We are committed to creating a diverse work place where you can look forward to feeling included and valued for your contribution. Examples of our commitment include that we are a dementia friendly organisation, a DVFREE Tick Accredited employer, a member of Te Uru Tāngata Centre for Workplace Inclusion; and a member of the Pride Pledge.

In addition to having a significant impact on the wellbeing of others and saving people’s lives, we are able to offer you access to :

Please contact us at if you have any questions or would like a copy of the Role Profile.

To check out our Careers page, please copy and paste into your browser to learn more about us and working here, including other exciting opportunities with us.

E hika ma, Tono a mai! (What are you waiting for) … join our team and be part of the solution!

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