Senior Investigations Advisor

We’re not just another workplace we’re a team of like-minded people striving to make a realdifference to the lives of as many Kiwis as we can.

Trust is what makes us who we are. We’re passionate and committed to doing the right thing by caringfor each other, our customers and our communities. We know you’re brimming with potential and so arewe. Let’s continue our journey together.

As a Senior Investigations Advisor, you will use your technical expertise to guide and influence decision making, resolve customer complaints as well as managing a small portfolio of complex claims. Reporting into the Technical Claims Manager, you will also be involved in upskilling the team of Specialists as well as the wider business in areas relating to fraud, investigations and emerging trends.

Typical duties include :

• Managing a portfolio of complex investigation files.
• Managing level two complaints and claim decision reviews on behalf of manager.
• Mitigating the risk of and cost of fraud to AAI by providing technical expertise, advice and decision support to team and wider business.
• Playing a key role in ensuring fair and timely decisions are made in line with our vision, purpose and claims philosophy.
• Facilitating fraud awareness sessions within our business to lift capability, knowledge and provide awareness of our team function.
• Proactively share opinions and knowledge to support continuous improvement of our team, upskilling our people and improving our processes to ensure we are delivering a high standard of effective and efficient customer and investigation outcomes.

A bit about you :

If you are ready to take the next step in your career and believe that you have the skills outlined above, click the Apply button and include your resume and cover letter today.

Reference # 40353

Posted on 08 Oct 2025

Closes on 16 Oct : 55

Location(s) Auckland, Hamilton

Expertise Claims

Job level(s) Intermediate (3-5 years), Experienced (5+ years)

Being part of our team comes with good perks. We offer a range ofbenefits with something for everyone :

We help your money go further :

We value you :

You are you :

Diversity, Equity, Inclusion & Belonging

Looking after, supporting and protecting people is in our DNA, and thisstarts with our people. We have an inclusive and supportive culture,full of people who are encouraged to bring their true self to work. AAInsurance strives to create an internal community that is driven byacceptance, education, and celebration of the uniqueness of every personwho works here. This includes providing the right support for all ouremployees, through initiatives such as our Gender Affirmation Policy,broader Diversity, Equity, Inclusion and Belonging (DEIB) strategy andour Employee Action Groups that promote inclusivity and respect.

Our Employee Action Groups are responsible for identifying initiativesto meet the needs of members of their groups. Driving initiatives andchange, our variety of Employee Action Groups are welcome to allemployees and allies who support and advocate for initiatives from alldifferent roles, backgrounds and parts of Aotearoa.

As an organisation we’ve chosen to report on thepay gap at AA Insurance to help create fair outcomes for all employees. Gender pay equityisabout ensuring people performing the same role are paid the same,regardless of gender, and that women and men performing different workof equal or comparable value are paid equitably. Measuring andunderstanding our pay gap is an important step in taking action andachieving gender pay equity.

The rAAInbow EAG is a passionate group of individuals and allies lookingto create a leading LGBTTQIAP+ workplace and championing the community.

The Wāhine EAG’s purpose is to ensure women feel represented, heard andconfident to advocate for themselves and for change that positivelyinfluences their lives.

The Arawa Hōkūle’a EAG is driven by our passionate EAG members andallies at AA Insurance to help connect, educate and celebrate all thingsMāori and Pasifika, while ensuring our traditions and cultures aretreated respectfully and fairly.

The Neurodiversity EAG's purpose is to promote awareness andunderstanding, work towards equity and help our people to understand andnormalise differences in brain types and different ways of being.

Culture

We provide our people with a safe and supportive environment where everyone’s voice matters. We grow,nurture and promote a diverse and inclusive workforce to bring the best out of our people. Our teamsare passionate and driven by the difference they can make to the lives of New Zealanders.

Our values

It’s our vision to earn the trust of every New Zealander by protecting what matters most. Our genuine values guide the way we act and go about doing things. Every member of our team plays an important role to bring our purpose of caring, helping and getting things sorted for our customers.

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