Support Officer - Refugee Quota

Overview

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Important role providing support for teams working with refugees

Make a difference with Immigration New Zealand

Permanent role - based in Mangere

Salary range $55,624-$65,829

An opportunity has arisen for a motivated Support Officer to join our team at the Refugee Quota Branch.

Based in Mangere, the Refugee Quota Branch is responsible for the selection and resettlement of refugees in line with New Zealand's Refugee Quota Policy.

The objective of the Refugee Quota Policy is to provide a safe haven and resettle refugees who have been referred by the United Nations High Commissioner for Refugees (UNHCR), in accordance with New Zealand's national, international and humanitarian obligations and commitments.

The Refugee Quota Branch also manages the reception centre and delivery of the reception programme at Te Ahuru Mowai o Aotearoa (formerly Mangere Refugee Resettlement Centre).

As a Support Officer, you will contribute to the operations of the branch by :

Responsibilities

Practicing the MBIE values and working alongside people from diverse cultural backgrounds.

Building and maintaining effective relationships with internal and external stakeholders involved with the reception and resettlement of mandated refugees.

Remaining nimble and adaptable while working as a collaborative and trusted team member.

Managing information systems and general administrative duties to support and coordinate with multiple teams across an interesting and productive office.

Skills and Experience

An ability to work effectively without supervision.

Proven experience working in a fast-paced environment to tight timeframes.

Proven experience working with information systems and computer technology.

Good appreciation of quality service delivery and organising fluctuating workloads.

Ability to develop trust and credibility with a wide range of stakeholders.

Excellent communication skills both written and verbal.

Positive 'can do' attitude, and an ability to communicate effectively with people of different cultures, genders and abilities including children and young people.

Requirements

At time of applications you must be a New Zealand citizen or hold New Zealand Permanent Resident visa.

MBIE's goal is to create a resilient and high-performing economy that delivers real and ongoing quality of life for all New Zealanders.

We do this by working with others to create an environment that supports businesses to be more productive and internationally competitive, enables all New Zealanders to participate in the economy through improved job opportunities and by working to ensure quality housing is more affordable.

People are at the heart of our mahi, our way of working is guided by our values which shape our behaviours.

MBIE Values

Maia– Bold and brave

Pae Kahurangi – Build our Future

Our aspirations are echoed in our Maori identity – Hikina Whakatutuki – which broadly means 'lifting to make successful'.

MBIE recognises the partnership founded under TeTiritio Waitangi between Maori and the Crown and is committed to giving effect to TeTiritio Waitangi.

We will do this through enduring, meaningful and effective partnerships with iwi, Maori, other Maori groups / organisations and the Crown, as this is critical to enable economic and social development, both for Maori and for wider Aotearoa New Zealand.

We are committed to continuing to partner with iwi in order to find new sustainable solutions to address long standing systemic and cross-cutting issues facing Maori and wider Aotearoa New Zealand and we are also committed to identifying opportunities for iwi to lead and creating an enabling environment for iwi to leverage these opportunities.

When you are ready to apply please send a CV and cover letter telling us why you're the perfect fit for this role.

All applications must be submitted via our online process.

Applications close on Friday 3 October 2025 at 11.59pm.

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