Business Analyst (6-month fixed-term contract)

Our Purpose

At Xero, we’re here to help supercharge small businesses. We do this by automating routine tasks, surfacing actionable insights and connecting businesses with the right data, advisors and apps. When that happens, we’re not only making life better for small business, we’ll be building a stronger economy that can change the world.

About the team and role

The role of the Business Analyst is to prioritise, verify and communicate the requirements of work requests including incidents, bugs and tech improvements that come through to Manage Sales to improve the customer experience or security standards / compliance of the product. You will work with engineerings pods, product managers, our customer experience team and other internal teams / external teams to ensure that these work requests are appropriately triaged, scoped and prioritised.

Please note this is a 6-month fixed-term opportunity.

What you'll do

• Research and analyse how potential solutions and improvements should be delivered
• Document findings into specifications, user stories, etc. that will be used as the foundation of the development and testing phases
• Be able to prioritise feature requests, security / compliance improvements and bug fixes in partnership with relevant PMs and engineering leads into an achievable roadmap
• Responsible for observing & improving the CX triaging / Work Request process including measuring its effectiveness and prioritising potential improvementsInvolvement in the incident management process including assisting in clarifying customer impact
• Maintain a high level of communication to all interested parties on progress, scope, roadblocks to delivering work requests
• Be able to manage concurrent pieces of work and prioritise the effort on each and other dependencies.

What you'll bring

Why Xero?

Offering very generous paid leave to use however you’d like (plus statutory holidays!), dedicated paid leave to care for your physical and mental wellbeing as well as an Employee Assistance Program to access mental health care for you and your family, free medical insurance, wellbeing and sports programmes, employee resource groups, 26 weeks of paid parental leave for primary caregivers, an Employee Share Plan, beautiful offices, flexible working, career development, and many other benefits that reflect our human value, you’ll do the best work of your life at Xero.

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