Authority Officer - Auckland

Overview

Discover a career with purpose at MBIE.

Role

Tenei turanga - About the Role : As an Authority Officer you will provide quality case management, administration, and operational support to the Employment Relations Authority (ERA) members to assist them to carry out their functions efficiently and effectively.

We are seeking someone who can hit the ground running and bring maturity of judgement to support and guide team members.

You will have a key role in ensuring that files are actively managed, that parties are dealt with respectfully and that members of the ERA are provided with the case management support that they need to progress matters to a determination.

Key responsibilities

Providing administrative support to Authority Members including diary and case management.

Building strong working relationships and effective communications with the Authority Members, our clients and team members.

Proofreading and checking simple calculations.

Strong administration skills with the ability to plan, prioritise and organise your work.

Skills and Experience Required

Excellent customer service skills and service delivery mind-set

Strong IT skills in particular Microsoft products, working with databases, proficient in calendar management

Experience managing a large case or file load both electronic and hardcopy

Ability to react and respond to changing priorities and deadlines.

Attention to detail and can follow instructions effectively

A high standard of written and oral communication skills

Must have the legal right to live and work in New Zealand

About MBIE

Etahi korero mo MBIE - About MBIE :

MBIE's goal is to create a resilient and high-performing economy that delivers real and ongoing quality of life for all New Zealanders.

We do this by working with others to create an environment that supports businesses to be more productive and internationally competitive, enables all New Zealanders to participate in the economy through improved job opportunities and by working to ensure quality housing is more affordable.

People are at the heart of our mahi, our way of working is guided by our values which shape our behaviours.

Mahi Tahi - Better Together

Maia - Bold and brave

Pae Kahurangi - Build our Future

Pono Me Te Tika - Own It

Our aspirations are echoed in our Maori identity - Hikina Whakatutuki - which broadly means 'lifting to make successful'.

MBIE recognises the partnership founded under Te Tiriti o Waitangi between Maori and the Crown and is committed to giving effect to Te Tiriti o Waitangi.

We will do this through enduring, meaningful and effective partnerships with iwi, Maori, other Maori groups / organisations and the Crown, as this is critical to enable economic and social development, both for Maori and for wider Aotearoa New Zealand.

We are committed to continuing to partner with iwi in order to find new sustainable solutions to address long standing systemic and cross-cutting issues facing Maori and wider Aotearoa New Zealand and we are also committed to identifying opportunities for iwi to lead and creating an enabling environment for iwi to leverage these opportunities.

How to Apply

Me pehea te tono - How to Apply :

Click here to view a position description.

When you are ready to apply please send a CV and cover letter telling us why you're the perfect fit for this role.

All applications must be submitted via our online process.

We can't wait to hear from you!

Email Emily Boyd at (emailprotected) quoting ref MBIE / 18155 if you have any further questions.

Applications close on Wednesday 8 October 2025 at 11.59pm.

Profile description :

Utilise your strong administration and case management experience is this diverse role while developing your career with the ERA

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