Customer Success Representative (Anz)

The team at Tradify Limited, a leading software company, is seeking a highly motivated and customer-focused individual to join them as a Customer Success Representative.

In this position, you will ensure the success and satisfaction of Tradify's customers in the ANZ region.We need an outstanding Customer Success Representative who helps customers achieve their desired outcomes, and succeed, above everything else.

You will be passionate about helping others use world-class tech, be able to communicate and build a strong rapport with all sorts of different people and be comfortable stepping Tradies through exactly how they can make the most of Tradify.In addition to providing exceptional customer service, you will also play a critical role in relaying customer feedback to our internal teams.

By doing so, you will actively contribute to the ongoing enhancement of Tradify's products and services.Specific Duties & ResponsibilitiesCommunicate with customers via phone, email and text once they've upgraded to a paid account to offer assistance, make sure they're fully set up and help them learn the systemDeliver online webinars and demos to customers to help them grasp the technology or to introduce new / additional featuresKeep customer records up to date with communication that has occurredHelp to develop our onboarding process, technology and techniques to improve the quality of conversations with customers and improve early-stage usage and churn metricsLiaise with internal teams to deliver product recommendations and feedbackStay up to date with the latest Customer Success techniques and tools to drive improvements in our processesYou're going to love this job if you : Have the flexibility to work late shifts 2 nights per week to service our ANZ customers.Have some experience in a Customer Success, Support or Sales role, or can demonstrate talent and desire to help customers succeedAre highly empathetic, high energy and can relate to people from all walks of lifeLove to find ways to make technology understandable and relatable.

Many of the people you'll be talking to are great at what they do but not with the tools you're helping them understand and useAre highly organised with great attention to detail, as you'll need to follow established processes and juggle lots of different tasksDriven to make sure you contact all customers to need help onboarding, or potentially have an issueHave "the gift of the gab" – you need excellent written and verbal communication skills, as you'll be chatting with customers all day via phone, email, and SMSThrive in a great team environment where everyone is friendly, innovative, and drivenBelieve that tradespeople do important work and that supporting them to do their work better is an awesome thing to be a part ofWant to do work that improves other people's lives, but also believe it should be funFor the right candidate, we offer a great benefits package,Hybrid Working 3 office / 2 homeA Dog-Friendly officeLegendary Monthly Team LunchesA values-based cultureInterested?

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