Customer Experience Administrator

The opportunity

The opportunity

You will be responsible for first impressions - whether it’s through a phone call, a visit, a proposal or report, you will provide a level of customer service that would win over the harshest critic! Our front desk area is the first thing our visitors experience whether here for a meeting, an event, or to pick up files. Recognising the importance of our people, we have a team close by to provide cover whenever you need it.

As well as managing our front desk, you will also take a lead in organising and hosting our onsite networking events, planning and organising the events, and helping the attendees feel at ease and welcome in our office. Your involvement doesn’t stop there … you will also provide administrative support to our marketing team to ensure consistency of our brand on client facing documentation, like formatting a report or proposal to brand guidelines, or updating our intranet - so there is plenty of variety in the role!

About you

About you

We like to set people up for success, so to get the most out of this role you will have :

• Previous experience in a corporate reception
• Previous experience working with a corporate brand
• Previous experience organising client events
• A true passion for people, making them feel at ease, and helping them make connections
• Outstanding organisation and prioritisation skills, as well as initiative and a keen eye for detail
• The ability to take ownership, and think on your feet to solve the challenges that cross your desk
• Advanced skills in the Microsoft Office Suite including; Outlook, Teams, Word, PowerPoint and SharePoint
• Knowledge of Tikanga Māori principles is also useful

Why us

Why us

Our Firm believes in customer service, developing our team members and providing exceptional quality business solutions to our clients. We work hard but provide a fun, supportive environment where you are constantly learning new things and can take ownership of your role. With an active social club who organise a variety of functions, there is something fun for everyone to get involved in!

If this type of environment and role appeals to you - apply now! Applications close on Sunday 28 September 2025.

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