Support Lead

Support Lead (Vista, APAC - Auckland)

Reporting to : Support Manager

Direct Reports : None

Employment type : Permanent, Full-time

Principal Objectives

In this role, you will become a Payments subject matter expert while continuously learning new technologies. You'll work closely with the Sales and Partnerships teams to support Payments onboarding and lead various payment‑related projects across Vista and Veezi. As the escalation point for Payments Support, you'll coordinate directly with payment providers and handle a wide range of responsibilities including reconciliation, settlement, chargebacks, consultation, documentation, and knowledge sharing—ensuring smooth operations and expert guidance across all payments touchpoints.

Role highlights

• Become a payments subject matter expert and learn new technologies
• Close collaboration with Sales & Partnerships
• Payments onboarding and various payments projects for Vista and Veezi
• Payments support escalation point for Vista and Veezi
• Coordination with payment provider
• Reconciliation, settlement, chargebacks, consultation, general questions, documentation, knowledge sharing, and more!

Role Levels

Role Levels empower upskilling and talent mobility within teams. Experience, knowledge, skills, and expertise outlined below for each level. A candidate may be hired into a higher level based on knowledge, experience, and skills. Role Levels are a framework at the manager's discretion, and the capabilities must be consistently demonstrated over time.

Requirements

Support Lead (everything from Support Lead plus)

Senior Support Lead (everything from Support Lead plus)

You’ll need :

Skills, Knowledge, Abilities and Personal Attributes

Shared Standards

Our Shared Standards act as a compass for how we work together and reflect the behaviours we value at Vista Group. The way in which each member of our crew embodies these Shared Standards is an indicator for performance and success, as it aligns with our vision and strategy.

One Crew

We're a diverse team, in different places and functions, and we're at our best when we connect, help and collaborate.

Shine a Light

We communicate openly, we explain the why, and we ask when we don't understand. We don't leave people in the dark.

Make it Happen

We make good things happen as people and as teams through our focus on delivery.

Chase Great

We challenge ourselves and each other to keep improving.

Benefits

You will be supported to continually learn and improve your tech skills, share knowledge and ideas in the team, and be part of a dynamic and open culture.

We have a range of benefits that include :

If you enjoy a challenge and working in a dynamic and collaborative team, you'll love working at Vista.

We value inclusivity celebrate diversity and are committed to offering equal opportunity to our staff and candidates — regardless of gender, age, race, ethnicity, marital status, disability, sex, sexual orientation, religious, ethical beliefs or political opinion. This commitment is reflected in all our employment policies and procedures.

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