Lead Engineer - Application Support

Overview

Lead Engineer – Application Support at Westpac New Zealand. The role supports critical banking systems, particularly the Transaction Lifecycle Management (TLM) application and reporting platforms.

Responsibilities

• Provide Level 1–4 support, including after‑hours on‑call roster participation.
• Own the end‑to‑end delivery lifecycle : gather business requirements, technical analysis, discovery, planning, vendor coordination, testing, and production deployment under an Agile framework.
• Translate business needs into technical specifications and ensure alignment with reconciliation workflows.
• Oversee testing artefacts, ensuring quality and compliance before business sign‑off.
• Conduct root cause analysis, implement long‑term solutions to improve platform reliability and performance.
• Maintain data pipelines for reliable ingestion, transformation, and reporting across reconciliation systems.
• Lead SOX compliance, patching, upgrades, disaster‑recovery protocols, and certificate rollovers.
• Identify and manage delivery or operational risks, communicate them clearly, and collaborate with stakeholders to mitigate impact.
• Document requirements, technical specs, deployment plans, test results, support procedures, and change logs to ensure traceability and audit readiness.
• Engage cross‑functional teams (architecture, ETL, business units) to deliver integrated solutions.
• Drive automation initiatives that enhance operational efficiency and reduce manual effort.
• Provide technical leadership and mentoring, guide support engineers, share best practices, and foster a culture of engineering excellence.

Qualifications

Desirable Experience

Tools

Benefits

Apply Now

We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities. Your attitude and passion are as important to us as your experience, qualifications and capabilities. Applications Close : 31 October 2025

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