Applications Support Manager

Overview

AUT is a world-class university in New Zealand with a strong focus on equity, excellence, and strong links to government, business, and industry. AUT has more than 27,000 students and over 4,000 staff, based primarily at three Auckland teaching campuses.

Mō te tūranga | About the role

We are seeking a skilled and motivated Lead Application Support Manager to take ownership of the support, enhancement, and optimisation of AUT\'s enterprise applications throughout their lifecycle. This role is central to ensuring AUT\'s complex systems remain reliable, integrated, and future focused.

Responsibilities

• Lead, coach, and develop a team of senior support specialists.
• Organise and facilitate prioritisation and planning sessions using agile delivery methodology.
• Oversee the support and optimisation of enterprise applications, ensuring seamless integration and reliability across a large, complex environment.
• Manage release and change processes, ensuring smooth transitions and minimal disruption.
• Create and manage roadmaps for key applications.
• Triage incoming jobs and allocate effectively across the team.
• Provide guidance and hands-on support to help the team deliver outcomes.

About you

Mō te tangata | About you

You are an experienced people leader with strong technical knowledge and a track record of driving improvements in application support. You thrive in complex environments and enjoy balancing strategic oversight with hands-on involvement. With a strong understanding of enterprise applications and agile delivery, you bring both the technical expertise and leadership skills needed to ensure AUT\'s systems operate seamlessly.

Qualifications and experience

Mō ngā pūkenga | Qualifications and experience

Essential

Desirable

About the team

You\'ll be part of AUT\'s ICT Services team - a supportive, collaborative, and values-driven group dedicated to delivering technology solutions that enable teaching, learning, and research excellence. This is a great opportunity to join a team where innovation, professional growth, and continuous improvement are encouraged.

About us

AUT is dynamic and innovative, with a strong reputation for creativity and impact. We embrace the values of tika, pono and aroha, and we are committed to reflecting Te Ao Māori throughout the university. At AUT, you will be part of an organisation that is shaping the future of education through technology, research, and people-centred innovation.

How to apply

Please submit your application online, including a cover letter and CV, outlining why you believe you are the right fit for this position.

Job Reference : 93661

Closing Date : 15 October 2025 at 11.55pm

Join us and help shape AUT\'s digital future.

Note : All applications must be submitted through the online application process. For further information, please submit an enquiry or call . We do not accept applications by email. You will need to apply through the standard registration process.

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