IT Support Team Lead

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This is more than a management role; it’s an opportunity to own the IT service and be accountable for the entire IT journey of our New Zealand team. Reporting to the Head of IT Operations, you will lead the internal IT function for the region, acting as the key driver of the technology experience for all our Xeros in New Zealand.

As part of a global leadership team that embraces a ‘think global, act local’ philosophy, you will work alongside your Team Leader peers and Engineering Leaders to foster the growth of a world-class IT team. We are on a journey to transform our support model by moving beyond reactive fixes to dial up our human connection moments, and you will lead that charge. If you are a passionate leader focused on empowering people through technology, this is your chance to make a significant impact.

What you’ll do

• Lead & Develop : Attract, recruit, and retain a diverse and capable team. Act as a dedicated coach and mentor, supporting your team members in their personal career paths.
• Be Hands-On : Drive your team to be successful in their roles while still getting your hands dirty with support when necessary.
• Manage Stakeholders : Own and manage key stakeholder relationships across the New Zealand business, building trust and credibility at all levels.
• Drive Excellence : Instill a customer-first mindset , take ownership for delivering on Service Level Objectives (SLOs) , and drive a continuous improvement mindset.
• Act as an Escalation Point : Serve as the primary escalation point for regional challenges, navigating conflict in a positive and proactive way.
• Ensure Smooth Operations : Anticipate needs and problem-solve across all business groups to ensure the smooth running of Xero's business operations

In order to be successful in this role, you will have

Why Xero?

Offering very generous paid leave to use however you’d like (plus statutory holidays!), dedicated paid leave to care for your physical and mental wellbeing as well as an Employee Assistance Program to access mental health care for you and your family, free medical insurance, wellbeing and sports programmes, employee resource groups, 26 weeks of paid parental leave for primary caregivers, an Employee Share Plan, beautiful offices, flexible working, career development, and many other benefits that reflect our human value, you’ll do the best work of your life at Xero.

Seniority level

Seniority level : Not Applicable

Employment type

Employment type : Full-time

Job function

Job function : Information Technology

Industries : Software Development

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