Level 1 Desktop Support Engineer

HEB Construction is a dynamic and innovative leader in the construction of New Zealand's Infrastructure.

We are involved with a variety of projects from road construction and maintenance through to earthworks, drainage, marine works, and major projects of national significance.

We are seeking an experienced Level 1 Desktop Support Engineer to join our Auckland-based IT team in a full-time, permanent capacity.

This position offers 40 hours per week guaranteed, with a competitive pay rate of $60,000 - $70,000 per annum or more depending on experience.

In this role, you will work under supervision of the Helpdesk Coordinator and be responsible for accurate logging and resolution of technical issues reported by end users.

Your main activities on a daily basis will be end-user IT support, incident and service request ticket fulfilment as well as some project activity.

You will possess the following Education and Experience :

Microsoft Windows 10 & 11 Enterprise

Microsoft365 apps

Remote control software, such as LogMeIn

PowerShell or other scripting technologies

Aruba SD-WAN networking equipment

Ideally you will also possess one of the following certifications :

CompTIA A+ or Network+

ITIL V4 Foundation

Microsoft MS-900 or AZ-900 certification

As well as the following attributes and competencies including :

High standards of written and verbal communication in English

Demonstrate high professional, ethical, and moral standards

Ability to debate issues of importance

Demonstrate effective problem-solving ability

Productivity and personal effectiveness

Enthusiasm and action orientation

Teamwork and collaboration

Relationship building

What we offer

We offer a number of benefits including giving you an extra day off a year to celebrate your birthday, discounted health insurance, free life insurance cover, fresh fruit at our offices and a number of wellbeing offerings.

Our team works cohesively across different portfolios and business areas and we have a culture of embracing diversity ensuring everyone is included.

We like to say working at HEB is more than just a job - it's a career.

If all this sounds like you - apply now!

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