Onsite Support Engineer -Auckland, Fte

On-Site End User Support Engineer (NZ Citizens Only)

Location : Auckland, New Zealand

• Employment Type : (Full-time / Contract)
• Start Date : Immediate

About the Role

We're seeking an experienced On-Site End User Support Engineer to provide hands-on IT support across desktops, laptops, and related systems.

You'll be responsible for resolving technical issues, onboarding users, and ensuring a smooth IT experience for all staff.

Key Responsibilities

Provide first-level support and timely resolution of incidents and requests.

Set up and configure new laptops / desktops for onboarding users.

Install, upgrade, and troubleshoot Windows OS, Office 365, and other applications.

Diagnose and repair hardware, printers, and mobile devices.

Support network connectivity (Wi-Fi, VPN, firewalls).

Maintain asset inventory and documentation in ticketing tools (e.g., ServiceNow).

Skills & Experience

Proven experience in Windows desktop and end-user support.

Strong knowledge of Active Directory, Office 365, SCCM, Intune, and BitLocker.

Experience with mobile device management (iOS / Android) and Teams conferencing.

Excellent troubleshooting, communication, and customer service skills.

Familiarity with ITIL / ITSM processes.

Preferred contact : Please share an updated CV with your expected pay to

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