EUC and Network smart hand support Engineer- Dispatch on call casual

Job Description

EUC / Network Smart Hands Engineer – On Call / Casual

Employment Type : Independent Contractor / On Call / Casual Basis

Work Mode : Onsite (Field Support / On-Demand / Casual)

Role Overview :

We are looking for an experienced EUC (End User Computing) / Network Smart Hands Engineer to provide onsite technical support under an On Call / Casual model across client locations in New Zealand. The ideal candidate should have strong troubleshooting skills in desktop, laptop, printer, and network hardware, along with hands-on experience handling break-fix, installation, and maintenance activities.

Key Responsibilities :

• Provide onsite EUC and network smart hands support for incidents, service requests, and installations.
• Perform break-fix, IMAC (Install, Move, Add, Change), and preventive maintenance activities.
• Support network device installations such as routers, switches, access points, and cabling.
• Handle hardware replacements, upgrades, and troubleshooting for end-user devices.
• Collaborate with remote support and service desk teams to ensure timely resolution.
• Maintain accurate logs of dispatch calls, asset details, and work completion reports.
• Coordinate with vendors or third-party support teams when needed.
• Ensure all activities adhere to client SLAs and ITIL processes.

Required Skills & Experience :

Preferred Qualifications :

Work Scope :

Requirements

Desktop support , Hardware replacement , Networking Smart hand support , Troubleshooting skills , Installation and maintenance of devices , Collaboration with remote teams , Communication and coordination skills , Knowledge of Windows OS , O365 , Active Directory , Basic networking concepts , Familiarity with ticketing tools