Servicedesk Support

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Passion for innovations and breakthrough technologies is what drives us ever onwards.The Hitachi Rail GTS New Zealand Operations team for the Auckland Integrated Fares System (AIFS) delivers maintenance and support services for AIFS devices and systems.

The team uses an IT Service Management tool which provides centralised planning and management of services using ITIL methodology.The three primary operational services provided by the team are : Service DeskMaintenance and management of field devicesOperational management and support of systems and test facilityAs part of Hitachi Rail GTS New Zealand's operational support team, the position reports directly to the Service Delivery Manager.ResponsibilitiesWe are seeking a Service Desk Support person to provide mid-level operational, administrative and logistics support as directed by the Service Delivery manager.

Minimum 38 hours per week.Actively monitor devices and networks for alarms.Respond to and provide 1st line enquiry support for problems and service requestsProvide remote troubleshooting of 1st line equipment or modulesDispatch 1st line maintenance teams for fault rectificationAssist with maintaining test facility operational readiness for test programsReporting on overall systems performance and achievement of SLAAssist the Service Delivery Manager in producing the monthly operations report and ad-hoc reporting as requiredAssist the Service Delivery Manager in maintaining and managing the Service Delivery tools including the incident management tool and inventory management toolsAssist Operations by authoring and reviewing work instructions for the operations teamMaintain records and documentation of AIFS project equipment and sparesEnsure work is completed in accordance with relevant standards and processesComply with instructions issued by the Service Delivery Manager or their peersTake responsibility for administrative, operational and logistic tasks assignedComply with existing local work instructions and guidelinesContribute to the overall quality of tasksWorks as a member of a teamEffectively communicate with all levels of employees via meetings, written communications and one-on-one communication.

Interact and work with management / employees to promote teamworkMaintain a sound working relationship with the customer and other relevant stakeholdersAssist the maintenance team in proactively identifying issues and proposing solutionsOther related duties as assignedCan work on rostered shifts (daytime) to provide required service coverageQualificationsNCEA Level 3 or Tertiary Qualifications in Information Technology and / or CommerceExcellent English oral and writing skillsWindows and Linux Server experienceComputer networking, including basic understanding of TCP / IP, Firewall operations and switch technologiesNetworking and fault-finding experience.MS Office suiteSound interpersonal skills – good team player.Demonstrated self-starter.Transportation or vending systemsExposure to Server environmentsYou must be a NZ citizen / resident and agree to a criminal record check or equivalent security clearance to apply.

You also must be able to work rostered shifts (includes early morning, day and afternoon shifts) and be able to support an on-call roster for some after hours, weekend and holiday support.

You must hold a current Drivers License.NoteSalary insights : The job posting suggests adding expected salary to your profile for insights.Unlock job insightsSalary match Number of applicants Skills matchYour application will include the following questions : Which of the following statements best describes your right to work in New Zealand?

Do you have a current New Zealand driver's licence?

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