Service Desk Analyst

Service Desk Analyst Contract (6month) | Auckland | Level 1 & 2 Support | Fully on-siteWe're looking for a Service Desk Analyst to join a busy IT team on a 6-month contract.

You'll be the first point of contact for technical issues, prioritising and responding to service desk calls and monitoring tools, ensuring smooth running of ICT systems across New Zealand.What you'll do : Provide Level 1 & 2 support across hardware, software, and networksTroubleshoot, diagnose, and resolve faults to meet SLAsSupport desktop devices, servers, printers, mobiles, and business appsDeliver excellent customer service and handle issues with professionalismWork closely with colleagues and external providers to resolve escalationsWhat you'll bring : Previous experience in IT support / service desk (L1 & L2)Solid knowledge of Windows environments, Microsoft Office, Active Directory & O365Strong troubleshooting skills and customer focusASAP startThis is a great opportunity to step into a fast-paced environment and make an immediate impact.

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