Client Services Administrator

About us

Green Leaf Solutions proudly operates the Cannabis Clinic ( ), Florx Health ( ) and Lake Road Pharmacy.

Working with us means stepping into a healthcare team unlike any other you've encountered before. We are united by a genuine passion for our clients and each other because, let's face it, genuine care is the heart of healthcare, isn't it? We foster a culture of collaboration because we believe that together, as one cohesive team, we can overcome any obstacle. But who says we can't have a little fun along the way? We’re not afraid to challenge the status‑quo, push boundaries, and lead the charge towards a brighter future for healthcare. We’re the pioneers, the innovators, and the change‑makers in the industry.

At Green Leaf Group, change isn't just welcomed; it’s celebrated. We thrive on embracing new opportunities, experimenting with what works, and continuously pushing the envelope of innovation. No two days are alike here; we operate in a fast‑paced environment of constant evolution and improvement. If that sounds like your kind of adventure, then you’ve found your calling.

About the role

The role is varied and includes :

Your main focus will be client communication - compassionately supporting our clients across various communication channels, including phone (inbound and outbound), email, and in‑person interactions.

Appointment Management - schedule, confirm and manage appointments across all entities ensuring all necessary information is recorded.

Client Record Management & Data Entry - Maintain accurate and confidential client records, facilitate seamless communication between healthcare professionals and entities, ensuring continuity of care.

Administrative duties - Complete daily administrative duties with attention to detail and efficiency.

Communication & Collaboration : Facilitate effective communication within departments, participate in team meetings, providing updates and feedback to improve service delivery.

Required skills

• Previous experience in a client services or administrative role, preferably within the healthcare industry.
• Excellent communication skills, both verbal and written, with the ability to interact professionally and empathetically with clients and colleagues.
• Strong organisational skills and attention to detail, with the ability to multitask and prioritise tasks effectively in a fast‑paced environment.
• Proficiency in computer systems and software, including Microsoft Office and Patient Management Systems. Intercom experience advantageous but not essential.
• Knowledge of medical terminology and practices is advantageous but not required.

Next steps

If this sounds like you then you need to :

1. Send us your CV

2. Cover letter explaining why you’re our next star.

Welcome to our journey. Welcome to the Green Leaf Solutions way of doing things. Join us, and let’s make history together.

Your application will include the following questions :

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