Help Desk / Contracts Administrator

Green by Nature is a leading greenspace and full facilities maintenance company and is committed to delivering solutions and excellent service to our clients across Auckland and further afield. We currently have an opening, to join our Help Desk team on a 12 month fixed term basis to cover maternity leave! Ideally, this role will start in mid-January 2026 so if you're looking for a new role for the year, this is for you!

About the role :

We are looking for an enthusiastic Help Desk / Contracts Administrator who thrives in a busy and collaborative environment and is focused on delivering exceptional business support. Based from our depot in Henderson, this is a key role within our team and carries a significant amount of responsibility and we seek interest from highly motivated individuals who enjoy a challenge and take pride in delivering a high standard of customer service.

Your responsibilities will include :

• Customer Service :  Providing top-notch customer service both internally and externally, building and maintaining strong relationships
• Data Entry :  Accurately recording project and job-related information in multiple databases and ensuring tasks are managed to completion
• Asset Management :  Overseeing and updating the asset management system
• Subcontractors :  Maintaining subcontractor databases, prioritising and allocating workloads
• Monthly Reports :  Analysing data and preparing monthly reports for management and customers
• Accounts :  Meeting financial reporting deadlines, completing monthly invoicing processes, raising purchase orders, invoices, and work orders
• Management Support :  Providing high-level support to the Operations Manager, Team Leaders, and their teams

What we're looking for :

Our ideal candidate will have experience working in a similar industry. Other attributes include :

Most importantly, we're looking for a self-motivated team player who takes initiative, effectively manages their time across tasks, and consistently meets deadlines with minimal supervision. A strong commitment to going above and beyond is essential!

Why Join Us?

About Us :

Since 1992, Green by Nature has been dedicated to creating and maintaining beautiful outdoor spaces across New Zealand. With over 800 employees in over 20 locations nationwide, we've been a strong force in the industry. Our purpose is to improve people’s lives by building, caring for, and maintaining remarkable green spaces that enable us all to do more of the things we love. With over 2000+ team members across New Zealand and Australia, we're excited to continue our journey and we hope for you to join us!

In accordance with the Company's Drug & Alcohol Policy, the successful candidate will be required to undergo and pass a pre-employment drug test.