Customer Service Manager

Customer Service Manager

Join Our Team at New World Northwood – Where Service Comes First!

At New World Northwood, we're proud to be a locally owned and operated supermarket that puts our community at the heart of everything we do.

We're looking for a motivated and people-focused Customer Service Manager to lead our front-of-house team and ensure every customer walks out with a smile.

About the Role :

As Customer Service Manager, you'll be the face of the store.

You'll lead by example, manage a large dynamic team, and deliver an exceptional experience for every customer.

From overseeing checkouts, lotto and customer service counters to handling queries and improving processes, this is a hands-on role that requires passion, strong leadership, and a customer-first mindset.

This is a full-time role which would include one weekend day.

Key Responsibilities :

Lead, coach, and inspire the Customer Service team to deliver outstanding service

Ensure smooth day-to-day operations of checkout and front-of-house services

Manage customer queries and resolve complaints with professionalism and care

Drive a culture of positivity, accountability, and continuous improvement

Monitor and report on service metrics and customer satisfaction

Work closely with other department managers to ensure seamless store operations

What You'll Bring :

Proven leadership experience, ideally in retail or customer service

A genuine passion for customer experience and community engagement

Strong communication and problem-solving skills

Ability to stay calm under pressure and manage competing priorities

Experience with rostering, training, and team development

A positive attitude and the ability to motivate and uplift others

Why Join New World Northwood?

Be part of a supportive and inclusive team culture

Competitive remuneration

Ongoing development and career progression opportunities

Make a real impact in your local community

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