This job offer is not available in your country.
Customer Success Generalist
RubyplaynetworkChristchurch, Canterbury, New Zealand15 days ago
Job descriptionConfidently manage both basic and intermediate-level support tickets. Escalate complex or high-priority cases with clarity and detailed documentation as per internal procedures. Utilise the internal knowledge base and resources to troubleshoot and resolve common issues. Maintain accurate ticket notes and contribute to internal documentation updates as needed. Engage proactively with customers to understand their needs and deliver timely, relevant support. Collaborate with team members and other departments to ensure aligned and seamless customer experiences. Identify recurring issues and suggest improvements to support processes or resources. Actively contribute ideas that enhance customer satisfaction and operational efficiency. Work effectively within a cross-functional team environment, contributing to team goals and shared knowledge. Participate in regular team meetings, training, and knowledge-sharing sessions. Strive to exceed customer expectations, aiming for high satisfaction and first-contact resolution. Uphold and promote a customer-first mindset within the team. Participate in a rotating roster to provide live chat and support coverage across a 7-day operation. This may be one rostered weekend day per weekend. 1–5+ years' experience in customer success, support, or a related customer-facing role. Strong written and verbal communication skills. Proactive problem-solving mindset with attention to detail. Ability to manage multiple customer queries efficiently and meet response time targets. Familiarity with support ticketing systems (e.g. Zendesk, Intercom) preferred. High emotional intelligence and strong interpersonal skills. Organised, self-motivated, and capable of working independently or as part of a team. Demonstrated understanding of customer success metrics and their impact on overall business performance. Comfortable working in a fast-paced, agile environment. Eagerness to learn new systems, products, and processes. Fraud and or training experience is a plus + but not necessary.
Please note this role is based in Christchurch. Remote working is not an option, however we do offer WFH up to 2 days per week after your initial training period.
As a Customer Success Generalist, you will play a key role in delivering exceptional support and maintaining high levels of player satisfaction across all customer-facing channels. Your focus will be on managing a wide range of customer interactions, resolving inquiries efficiently, and contributing to a positive and proactive support environment. This role requires strong communication skills, an empathetic approach, and a desire to continuously improve the customer experience.
You will work closely with internal teams to ensure effective resolutions, while also identifying trends, gaps, and opportunities for process enhancements.
Key Responsibilities :
Customer Support
- Respond promptly and professionally to customer inquiries via live chat, email, and social media.
- Maintain a courteous and helpful tone in all interactions, upholding brand standards.
Ticket Management
Knowledge & Documentation
Communication
Continuous Improvement
Team Collaboration
Customer Satisfaction
Roster Participation
Skills, Experience & Attributes :
#J-18808-Ljbffr
Create a job alert for this search
Customer • Christchurch, Canterbury, New Zealand
Related jobs
- Promoted
Enterprise Customer Success Manager
CanonicalChristchurch, New Zealand Join or sign in to find your next jobJoin to apply for the Enterprise Customer Success Manager role at Canonical2 days ago Be among the first 25 applicantsJoin to apply for the Enterprise Customer ...Show moreLast updated: 4 days ago
- Promoted
Customer Service Manager
Foodstuffs NZChristchurch, Canterbury, New Zealand Join Our Team at New World Northwood – Where Service Comes First!.At New World Northwood, we’re proud to be a locally owned and operated supermarket that puts our community at the heart of everythi...Show moreLast updated: 3 days ago
- Promoted
Business Development & Customer Service Manager
Sandhu Distribution ltdChristchurch, Canterbury, New Zealand A leading distributor for premium raw juice products in New Zealand.Join our dynamic distribution team and help us take premium raw juice products across New Zealand to the next level!.We’re seekin...Show moreLast updated: 17 days ago
- Promoted
General Manager
TruescapeChristchurch, Canterbury, New Zealand Truescape is at the forefront of transforming complex technical information into clear, engaging visual narratives.As a global leader in 3D visualisation, they specialise in helping clients in the ...Show moreLast updated: 27 days ago
- Promoted
Customer Coordinator
Switched On GroupChristchurch, Canterbury, New Zealand Bring your administration skills and passion for customer service and join us in delivering world-class residential maintenance services.
This is a 6-month fixed term contract, offering the opportun...Show moreLast updated: 30+ days ago
- Promoted
Business Sales Agent (Christchurch)
Vodafone New Zealand LimitedChristchurch, Canterbury, New Zealand Select how often (in days) to receive an alert : .Title : Business Sales Agent (Christchurch).Small Business Sales Team, you’ll play an essential role in helping local small business customers stay co...Show moreLast updated: 2 days ago
- Promoted
Customer Advisor (Fixed-Term) Marketing
Farmlands Co-OperativeChristchurch, Canterbury, New Zealand Mō te whai waahi | About the opportunity.We are currently seeking someone to join our team as a Customer Advisor based in our Christchurch Support office.
Be responsible for the professional handlin...Show moreLast updated: 3 days ago
- Promoted
Head of Digital Operations
TaituarāRolleston, Canterbury, New Zealand Thank you for your interest in this position.We have received your application from Indeed, so the first step of your application is complete.
To finish your application we will email you further de...Show moreLast updated: 3 days ago
- Promoted
Real Estate Sales
REAP RecruitmentRangiora, Canterbury, New Zealand Raine & Horne are looking for Experienced Real Estate Salespeople.Be rewarded for your hard work and success and Apply Now!.
Are you a person who has the potential to be a Superstar Salesperson read...Show moreLast updated: 30+ days ago
- Promoted
Business Development Manager | Christchurch
AIA Hong KongChristchurch, Canterbury, New Zealand As a Business Development Manager based in Christchurch, you’ll play a key role in strengthening relationships with advisers and financial services providers, ensuring they receive exceptional serv...Show moreLast updated: 7 days ago
- Promoted
Service Lead
FABRUM.Christchurch, Canterbury, New Zealand Fabrum has built a reputation of pioneering world-first technologies in cryogenics and hydrogen solutions, fueled by our exceptional R&D capabilities.
Fabrum completed its Series A capital raise in ...Show moreLast updated: 18 days ago
- Promoted
Head of Digital Operations
Selwyn District CouncilRolleston, Canterbury, New Zealand Drive reliable, secure, and efficient IT operations across Council.Shape stronger processes and uplift the delivery of digital services.
Life Insurance + Wellbeing / Volunteering leave + Flexible work...Show moreLast updated: 3 days ago
- Promoted
Business Development Manager
Event hospitality & entertainment LimitedChristchurch, Canterbury, New Zealand Rydges Latimer Christchurch - Business Development Manager.Posted Tuesday 15 April 2025 at 2 : 00 pm | Expired Friday 9 May 2025 at 1 : 59 pm.
EVT, and being a part of EVT means believing in changing th...Show moreLast updated: 30+ days ago
- Promoted
Service Lead
FabrumLinwood-Central-Heathcote Community, Canterbury, New Zealand Fabrum completed its Series A capital raise in 2023, attracting $23M in investment from high profile global investors.Now, we're leveraging that innovative passion to take our solutions to the worl...Show moreLast updated: 18 days ago
- Promoted
Customer Success Coordinator
StjohnChristchurch, Canterbury, New Zealand Hato Hone St John has been serving New Zealanders and working to save lives since 1885.As well as providing Ambulance Services, our programmes and team of over 11,000 staff and volunteers are helpi...Show moreLast updated: 22 days ago
- Promoted
Senior Process Engineer
Synlait Milk LimitedDunsandel, Canterbury, New Zealand We're on the hunt for a dynamic Senior Process Engineer to join our team and play a pivotal role in optimising operational efficiency, driving continuous improvement, and ensuring product quality t...Show moreLast updated: 30+ days ago
- Promoted
New Home Consultant
Ashby Construction LimitedChristchurch, Canterbury, New Zealand As a New Home Consultant at Ashby Construction Limited, you will play a vital role in guiding customers through the exciting process of building their dream home.
Reporting directly to the Franchise...Show moreLast updated: 3 days ago
- Promoted
Sales Support | Customer Services - January start.
Kings Recruitment LtdCanterbury - other, Canterbury, New Zealand Great Career Opportunity Awaits!.Due to an internal promotion, we’re seeking a .You’ll be working for a secure, successful global company with local manufacturing right here in Christchurch.Amazing...Show moreLast updated: 4 days ago