Business Join Consultant

About Kiwibank

Belong to a workplace that values your culture, voice, and lived experience

Grow with purpose in a team that backs your development and celebrates your success

Feel supported through inclusive networks, wellbeing days, and flexible working

Based in Auckland, Hamilton, Palmerston North, Wellington, or Tauranga

Ko tatou tenei.

Hei kawe i nga mahi kia tutuki | This is us.

Where making an impact matters.

We are looking for someone to join this fast-paced role who can create exceptional customer experiences over the phone.

You will be helping small business customers join Kiwibank with ease.

You will deliver tailored solutions that match their needs, solve problems quickly, and leave every customer feeling heard, valued, and supported.

You will have genuine conversations that build trust and ensure our customers get the most out of their banking journey from day one.

Throughout, you will contribute positively to enhancing the Kiwibank brand by being a passionate advocate for our products and services.

Ko tatou tenei.

Kia hapai i o pukenga | This is us.

Where your expertise matters.

Qualifications

Genuine passion for helping people with the ability to build trust and rapport quickly, especially over the phone

Takes ownership, shows initiative, and thrives on making a positive impact in customers lives

Ability to work effectively in a dynamic environment, staying calm and focused under pressure

Strong questioning, listening, and critical thinking skills to uncover customer needs and deliver tailored solutions

Understands general business principles and the markets small businesses operate in

Experience in the banking or financial services industry is highly regarded, but not essential

You don't need to tick every box here to be considered!

Apply

Applications close Friday 31st October.

We will be reviewing resumes throughout the advertising period and may withdraw the ad at any time.

For more detailed information on the role, please see the attached Position Description : Business Join Consultant.

Ko tatou - Hei hapai ake i a koe | This is us.

Where you matter.

Making a difference for all Kiwi starts with making a difference for our people.

Flexibility, growth, challenging and rewarding work - this is Kiwibank.

A place where you can belong and thrive – we are as ambitious as we are caring.

We have big ideas and big plans.

For you, for Kiwibank and for all Kiwi.

For an idea about what life is like at Kiwibank and some of the benefits we offer, make sure to check out the attached video.

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