Banking Consultant - Retail

Kia ora! We're looking for a new Banking Consultant to join our Retail team based in Tauranga.

Is this your next role?

You'll be an excellent communicator who is passionate about providing exceptional service over the phone and online - making sure our customers have the best experience possible.

This job will keep you interested, challenged and on your toes with a range of customer contact channels and working with a range of Heartland products in a supportive team environment that encourages development and training.

You'll provide customers with a radically different customer experience - making sure that they are well informed, feeling happy and valued.

Does this sound like you?

You're a real people person - always keen to help and chat to people. You'll have an engaging, positive and clear phone manner and can strong build relationships quickly with our customers. You're looking to commit for the long haul somewhere you're valued, respected and have the opportunity to take the time with our customers - adding a real human touch!

You're a pro with :

Customer service experience

An interest in the financial services industry

Great customer services skills

A bit about us and what we do

Heartland is an NZX / ASX-listed financial services group with big growth plans. Heartland Group owns both Heartland Bank in New Zealand and Heartland Bank in Australia. We provide award-winning savings and finance products to a diverse range of customers including business owners, farmers and retirees. Heartland's strategy is to digitalise everything we do, enabling us to provide customers with what they need in a scalable way. We can then pass those benefits onto our customers through faster service and better rates.

Can you see yourself here?

We're innovative and always evolving. We work together as one team and have big ambition. We're committed to creating a culture of inclusivity that celebrates our diverse backgrounds and supports the wellbeing of our people. We offer real opportunities for learning and career development. You can also drive change through our internal groups (including Manawa Whenua - our Māori group, the Rainbow Committee, Diversity & Inclusion Committee and our Green Team).

Some of our perks include employee banking benefits, an excellent insurance package, flexible working options, sports teams (touch, netball and football), and Friday night pizzas and drinks!

Diversity & Inclusion

At Heartland, we're proud to celebrate the many characteristics that make each of us different. We embrace diversity in all its forms and believe in creating an environment that helps us better understand and serve our customers. As a Living Wage Employer, a Hearing Accredited Workplace, and a Rainbow Tick certified organisation, we're committed to doing right by our people.

Keen to learn more?

For an insight into life at Heartland, check out our Instagram @heartlandbanknz or follow us on LinkedIn