Card Fraud Operations Analyst - Mcallen, Tx

OverviewPosition : Card Fraud Operations Analyst - McAllen, TXLocation : McAllen, TXJob Id : 959# of Openings : 1ResponsibilitiesThe Card Fraud Operations Analyst plays a critical role in safeguarding the financial assets of clients by proactively detecting, investigating, and resolving fraudulent activities related to cards.

This position involves continuous monitoring of transaction data and alerts across multiple platforms to identify suspicious patterns and anomalies.

The role requires developing detailed processes and procedures and contributing to fraud prevention strategies by identifying emerging fraud schemes.Monitor card activity to detect suspicious or high-risk transactions.Investigate alerts, disputes, and reported fraud cases by analyzing transaction patterns and system data.Review fraud trends and complete common point of purchase analysis; work with the Risk Office Analyst for new or updates to existing rules to optimize our risk posture.Review compromised card alerts and complete common point of purchase analysis and make recommendations to management for card reissues.Review, identify and verify suspicious transactions and lead monthly calls with vendors to review fraud reports and adjust fraud parameters when needed.Work with internal teams (Customer Care, Deposit Operations) and external stakeholders (clients, processors, card networks) to resolve fraud cases and improve prevention strategies.Assist with supporting the BSA department with preparing reports and conducting reviews.Ensure Case Tracker cases are being dispositioned and closed timely.Escalate complex or high-value cases to management with clear investigation summaries and recommendations.Contribute to internal reports on fraud trends, financial impact, and risk insights.Stay current on fraud tactics, dispute rules, and regulatory updates to ensure effective fraud mitigation.Help develop and maintain internal procedures and best practices documentation.Conduct timely investigations of suspected fraudulent activity to ensure minimal loss / inconvenience to TRB and its customers.Provide subject matter expert level support, guidance and training as needed related to cards.Assist in customer and staff education.Help with litigation support and subpoena research as needed.Other ResponsibilitiesSupport and promote the Bank vision, mission and core values, organizational structure, and policies and procedures.Work under high-pressure situations in a stressful atmosphere and remain composed.Perform other job duties as assigned.Education and Experience RequirementsPrevious experience in risk management / fraud experience in a credit union or bank operations environment.Working knowledge of research methodology of fraud and financial crime activities specifically fraud detection, prevention, and authentication strategies and techniques.Ability to handle a variety of tasks simultaneously and prioritize accordingly based on risk exposure.Knowledge of Visa and Fiserv banking software a plus.Strong analytical, investigative, and organizational skills.Excellent organization and time management skills, with the ability to multi-task and meet deadlines.Strong listening and communication skills, both verbal and written.Ability to maintain confidentiality and professionalism while interacting with customers and internal team members.Mental concentration is required to perform concurrent tasks and meet deadlines while tolerating frequent interruptions.Must be available to work a 40-hour work week with flexible work schedule.

Able to work Saturday shift, if needed.Bilingual in English and Spanish.Must be able to be physically present in the Bank to perform job duties.Texas Regional Bank is an Equal Opportunity Employer.

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