Night Auditor (Front Office)

SO / Auckland | 67 Customs Street East, Auckland CBD, Auckland 1010, New Zealand

SO / is a coveted collection of hotels rooted in the world of fashion, commanding attention with it's avant garde design and creative approach to the world of luxury.SO / Auckland is located in the heart of Auckland's CBD.With views of the Waitemata Harbour and city, across 16 floors and 130 design-led rooms.

We are currently look for a

Permanent Full-Time (40 Hours per Week) Night Auditor

who is hands on and has a keen eye for detail to help us deliver the best Guest Experience!

We welcome you to join us in the front row at

SO / Auckland

and become a part of Accor's lifestyle brand collective

Ennismore!

This is a role that works across a 7-day rotating roster and from the

hours of 11pm - 7.30am (2300 - 0730.)

Job Description

This is a great opportunity for someone looking to take the next step in their career.

It provides you with the chance to build upon your current skillset.

The Role

This role is required to work overnight from

11pm to 7.30am

the next day.

Check in and Check out guests and maintain accounts ensuring that all charges are accurate and posted on a timely basis

Open communication channels between Hotel guests and all Hotel departments

Positively respond to all queries (both internal and external), redirect to departments as required

Assist with car / hotel doors and guest luggage and ensure timely delivery of guest car / luggage

Ensure the appearance of the guest services desk, hotel lobby and forecourt is immaculately presented at all times

Assist with guest reservations and ensureguest requests are actioned and documented

Assisting late guest arrivals and early departures ensuring that room allocations and check in check out processes follow set procedures and are customer focused

Knowledge in Opera Cloud PMS and balancing procedures.

Run reports and draw up statistical information as required by finance policies and procedures

Compile Night Audit day pack reports and documents in accordance with PCI Compliance, distributing to specific departments in a timely manner as required

Complete computer system backups and save in accordance with finance policies and procedures

Assist night services including room service, OTS, car parking and porter services, ensuring guest arrivals and departures are as efficient as possible

Qualifications

About You

Previous experience in a luxury / lifestyle hotel environment highly advantageous

Excellent written and communication skills

Full driver's licence is essential, as you will be responsible for receiving and parking guest vehicles between the hours of 11 : 00pm and 7 : 00am

Knowledge about the local area highly advantageous

Knowledge of OPERA Cloud highly advantageous

Flexibility to work rotating roster and work weekends and / or public holidays

Previous experience in the hospitality industry, preferably in a night shift capacity

Prior reservations experience is advantageous, as hospitality operates 24 hours a day

Excellent communication and interpersonal abilities

Ability to remain calm under pressure and manage emergency situations effectively

Strong problem-solving skills and attention to detail

Proficiency in hotel management software and front office systems

Additional Information

SO / BENEFITS

Staff meal while on shift

International accommodation and retail discounts across varying Ennismore & Accor Hotels properties

Family & Friends Hotel Discounts

Opportunities for further development and worldwide career progression within Ennismore / Accor

Annual reward of a free night's accommodationat the hotel and additional perks!

Annual Salary of $62,000in a Full Time permanent role – 40 hours guaranteed per week.

Our Commitment to Diversity & Inclusion :

Weare an inclusive company, and our ambition is to attract, recruit and promote diverse talent.

we offer reasonable adjustments to support you.

if you require an adjustment to be made during the recruitment process, you're welcome to let us know.

1. First name

2. Last name

3. Email

4. Phone

5. Do you have working rights in New Zealand?

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6. If you have working rights in New Zealand please confirm what are your current working rights are?

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7. Do you have citizenship, permanent resident or residency in New Zealand?

8. What country do you currently reside in?

9. Have you worked within Accor previously?

10. Which Accor property have you worked at most recently?

11. Are you aware of any disabilities and / or medical conditions caused by gradual process or pre-existing injuries, which may affect your ability to do the job or work the required hours?

12. As you are applying for a position of trust, do you have a criminal conviction that may preclude you from fulfilling the requirements of the role?

13. Please confirm your base salary expectation / range in local currency

14. Resume

We accept .

pdf, .

doc, and .docx formats.

• these questions are a must

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