Front Office Team Leader

Overview

Pullman Auckland is looking for a talented and passionate Front Office Team Leader wishing to take the next step up in one's career and use their talent to create a vibrant culture within the Front Office team at the largest Accor property in New Zealand.

Responsibilities

Coaching the team to ensure that every member is confident in providing valuable insider information about tourist attractions and restaurants to hotel guests

Assist in the hotel Front Office Operations

Establish on the Job Training within the department to meet brand and service essentials, using department procedure manuals as a base for all service procedures and training.

Assisting in recruitment activities, seeking staff who are passionate and have a natural inclination towards customer focused service.

Qualifications

Previous Front Office experience is essential, as well as a proven track record of managing and motivating a team

Knowledge of Opera Cloud is advantageous

Exposure in a 4 or 5 star hotel environment

Ability to remain calm and diplomatic when under pressure, providing flexible solutions throughout

Be a skilled negotiator to resolve a range of guest and employee concerns

Immaculate personal presentation and high level of communication – both verbal & written

Hold a Valid New Zealand Driver's Licence

Additional Information

Why join Pullman Auckland?

Our People + Culture

We are, who we serve

We hire for personality, train for skill.

A personality that reflects our brand character and embodies, the progressive, inclusive, optimistic, and multi-hyphen spirit of our muse.

We seek opportunities

We connect with meaning

We make a positive impact

We also believe in rewarding your achievements with a range of exciting employee benefits and programs.

Just to name a few :

Your loyalty card entitles you to discounted Hotel stays, food and beverage rates and Spa treatments worldwide

Daily staff meals provided

Ongoing reward and recognition incentives

Opportunities for further development and worldwide career progression within Accor

Our commitment to Diversity & Inclusion :

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

#J-18808-Ljbffr