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Front Desk Manager

Front Desk Manager

The Hotel BritomartAuckland, Auckland, New Zealand
16 days ago
Job description

Overview

The Hotel Britomart is seeking capable and experienced professionals to join The Hotel Britomart in the position of a Front Desk Manager . You will thrive on immersing yourself in the brand and hotel operation and be proud to be part of The Hotel Britomart team. Reporting to the Rooms Division Manager, you will lead the front office team to provide exceptional experiences by embracing our brand behaviors and service philosophies. You will manage the daily operations of the front office department and challenge processes by consistently exploring different ways to improve guest and team experience.

Duties and Responsibilities

  • Guest Experience & Service Excellence
  • Team Leadership & HR Management
  • Operational & Administrative Management
  • Revenue, Forecasting & Commercial Focus
  • Systems & Technology
  • Compliance, Safety & Security
  • Continuous Improvement & Brand Standards

More About You

  • You can work independently but you also acknowledge that your work is a key part of the team that delivers memorable moments
  • Your grooming and personal presentation sets you apart from the rest
  • You have an absolute passion for New Zealand culture, and are environmentally and sustainably savvy
  • You will ideally have prior experience in a similar role in a 4 or 5 star hotel
  • You have experienced the advantage of hotels operational systems and possess knowledge of Protel / Opera
  • Degree or Diploma in Hospitality Management preferred
  • A holder of a full New Zealand driving license
  • Valid New Zealand working rights is essential

    • The Hotel Britomart Team Benefits

  • Free celebratory night including breakfast stay after 6 months
  • Accommodation and food and beverage discount for Team Members
  • Team Member accommodation discount internationally via TFE Hotels
  • Friends and family rates at The Hotel Britomart and Internationally via TFE Hotels
  • Reward and recognition program
  • Team meal provided per shift
  • Uniform and dry-cleaning of uniform

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