Customer Experience Owner (CXO) - Credit Applications

Overview

Customer Experience Owner (CXO) - Credit Applications is a role at ASB Bank focusing on credit-related applications that power the lending experience. The CXO will own the staff experience, partner with business units, vendors, and delivery teams to ensure an optimised, performant, safe, and secure environment for ASB and its customers. The CXO may guide one or more multi-disciplinary squads to deliver outcomes.

Responsibilities

• Strategy & Vision : Turn customer and staff needs into a living, prioritised roadmap and clearly communicate this to stakeholders and squads.
• Backlog & Delivery : Maintain a transparent backlog, lead squads through agile ceremonies, and ensure outcomes align to Tribe goals.
• Risk & Resilience : Manage risks and remediation actions; ensure services are highly available, resilient, secure, and fit-for-purpose.
• Stakeholder Leadership : Be the go-to partner for internal customers—proactively manage demand, dependencies, and controls across Tribes and Platforms.
• Financials & Vendors : Own budgets and commercial performance for services; manage vendor relationships and contracts.
• Decision-Making : Help squads make smart trade-offs and prioritisation decisions, grounded in data, risk, and value.

About You

Ways of Working

Most of the teams are based in Auckland (Albany and Wynyard Quarter). We offer hybrid working for flexibility and balance.

What’s In It For You

How to Apply

If this sounds like you, click "Apply"—we'd love to hear from you.

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