Customer Experience Specialist

The provided job description is quite comprehensive and well-structured, but it could benefit from improved formatting for better readability and engagement. I will add appropriate HTML tags to enhance clarity, organize sections better, and remove redundant or irrelevant content such as the initial list of cookies, which seems out of place in a job posting.

Here is the refined version :

Customer Experience Specialist

Apply locations : Auckland | Time type : Full time | Posted on : Posted 4 Days Ago | Job requisition id : R06878

Your role

To retain customers by managing and exceeding expectations through delivery of a quality service that focuses on our customer-centric approach.

What you'll be doing

What We Need

At Corpay, we are committed to delivering exceptional experiences to our customers, starting from their very first interaction with us. We value proactive, dedicated, and results-driven individuals who are passionate about helping our customers succeed. We currently have an exciting opportunity to join our Australasia Customer Experience Team servicing Australian and New Zealand customers.

Role Responsibilities

As a Customer Experience Specialist, you will play a pivotal role in retaining our customers by managing and exceeding expectations through delivering a high-quality service that focuses on our customer-centric approach. You’ll build and develop positive relationships with all internal and external colleagues, suppliers, and customers to ensure delivery of customer excellence whilst adhering to service level agreements. The yearly salary for this role is $55,000 plus a monthly target incentive, and the working hours are Monday to Friday from 11 : 30 am to 7 : 30 pm (afternoon shift).

The key responsibilities of the role will include :

• General inbound queries (telephone and email based)
• Creation and maintenance of customer accounts including :
• Card activations, replacements, and terminations
• Validation and processing of transactions
• Problem resolution and triaging
• Case management
• Respond to and resolve product or service issues that customers are experiencing.

Qualifications & Skills

The successful candidate will have 1 to 3 years’ previous experience in a customer service or senior administrator role. You are an expert communicator, with excellent active listening skills and the ability to show empathy with customers. You are a strong problem solver and can identify solutions for customers' particular situations as well as assimilate information quickly and accurately. You enjoy learning and can learn quickly. You take ownership of your role and can take on constructive feedback to continuously develop. You are enthusiastic about helping people and can easily build trust and rapport with customers and colleagues alike. You are patient and adaptable when dealing with others. You will be committed to customer-centric outcomes and first point resolution. Card sector experience and experience in the automotive, fuels, oil and / or energy sector, payments, credit or debit card services will be highly regarded.

Our Company & Purpose

Corpay is a global leader in business payments, laser focused on developing smarter ways for businesses to pay their expenses. Since 2000, Corpay has developed innovative digital solutions that help businesses better track, manage, and pay their expenses. Today, Corpay is an S&P 500 company with hundreds of thousands of customers using our products in over 100 countries. Companies of all sizes, industries, and geographies rely on our product portfolio to manage spending more quickly, efficiently, and securely than ever before.

About Corpay

Corpay is a global technology organization leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payments for fuel, general payables, tolls, and lodging expenses. Millions of people in over 80 countries use our solutions for their payments.

All offers of employment by Corpay (and its subsidiaries) are subject to satisfactory pre-employment vetting, including employment references, identity, adverse financial, criminal, and sanctions list checks, in accordance with our policies and legal requirements.

Corpay is dedicated to fostering a supportive and inclusive culture, promoting diversity, and eliminating discrimination in the workplace. We ensure all employees and applicants are given equal opportunities.

Notice to Agency and Search Firm Representatives

Corpay will not accept unsolicited CVs from agencies or search firms for this posting. Resumes submitted without a valid signed agreement will become the property of Corpay, and no fee will be paid for candidates hired through unsolicited referrals.

About Us

At Corpay, we are fast-growing, global, rewarding, fun, and involved. We seek experienced, self-motivated professionals eager to perform at a high level and grow with us. We value ideas and innovation—your career can reach new heights here.

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