Customer Experience Specialist - Symonds Street

Overview

Monday to Sunday roster, including early evenings up to 9pm. The role will have some work-from-home hours for after-hours roster. We are a full-service GP provider, but not your typical GP practice. We’re re-imagining the way people access primary healthcare using a mobile app and exceptional customer experiences. The Tend customer journey is all about listening to and understanding individual needs and tailoring services to meet them. People are at the heart of everything we do.

About the role

Your focus will be delivering customer-first service, liaising with patients, their families and care providers. You will be the “go to” for resolving customer experience issues and providing support to the clinical team. Ultimately, you will be proactive in making all patient experiences seamless, accessible, timely, and as safe as possible.

Key responsibilities

• Answering customer queries via phone, social media, email & messaging within our app.
• Providing insight into process improvement with the front-of-house & clinical operations.
• Support clinical inbox, clinical administration & improving health targets.
• Assisting with clinical enrolments.
• Handling patient files.
• Assisting with immigration medicals when required.

Experience Required

If you\'re passionate about customer care and would like to step into the healthcare industry to make a difference, we would love to hear from you!

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