Solution Sales Manager - SAP Customer Experience (CX)

We help the world run better

At SAP, we keep it simple : you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

As a people manager

You are responsible for supporting the success of not only your direct reports but also the wider CX team by identifying development opportunities, enabling performance, and fostering collaboration across markets. You are expected to know the members of your extended team, share insights with peer managers, and act as a role model for SAP’s leadership principles.

You will actively coach, empower, and develop your team of Solution Sales Executives to achieve consistent growth across the Customer Experience portfolio.

Primary purpose of the CX Solution Sales Manager

The CX Solution Sales Manager is to lead, drive, and manage the CX business within your region, ensuring attainment of ACV, pipeline, and profitability goals. You will establish strong sales discipline, drive ERP-to-CX co-sell motions, and ensure customer adoption and expansion within the SAP base. The position also serves as the primary escalation point for CX sales activities in the Market Unit.

Expectations & Tasks

• Participate in recruiting, performance management, 1 : 1 coaching, and continuous development.
• Manage the CX sales pipeline proactively, ensuring predictable conversion and achievement of quarterly and annual targets.
• Drive net new, upsell, and cross-sell bookings with accountability for customer renewals and adoption in partnership with Customer Success.
• Lead forecasting discipline and participate in regular business reviews and forecast calls.
• Collaborate closely with ERP and Industry Sales Leaders to drive CX attach into SAP’s install base and expand into new logos.
• Partner with Marketing, Pre-Sales, and Partner teams to generate demand, increase coverage, and accelerate deal progression.
• Monitor and assess team performance against KPIs, ensuring continuous improvement and adherence to SAP’s sales excellence standards.
• Act as the voice of the field, providing feedback to regional leadership on CX trends, opportunities, and execution challenges.
• Create and maintain a network of Chief Digital, Marketing, and Chief Customer Officers, positioning SAP as the trusted advisor for connected customer experiences.

Work Experience

Education and Qualifications / Skills and Competencies

What success looks like in your first 12 months

Equal Employment Opportunity

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and / or mental disabilities. Qualified applicants will receive consideration for employment without regard to age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, and related categories), sexual orientation, gender identity or expression, protected veteran status or disability, in compliance with applicable federal, state, and local legal requirements.

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