Customer Transformation - MarTech - Director
PwC New ZealandAuckland, Auckland, New Zealand6 days ago
Job description8+ years’ experience within agency, media, or consulting environments, managing large‑scale transformation or marketing programs. Experience within financial services is advantageous. A deep understanding of front‑office technology beyond CRM, including marketing automation, content management, and customer strategy. Proven experience working with Adobe platforms (strongly preferred) and Salesforce (advantageous). Exposure to content management systems is a plus. Growth – Global network; leadership development; A.I. tools and training; formal learning pathways. Reputation – PwC is known for shaping tomorrow. Join us and you’ll accelerate your career while helping clients and communities solve their most important problems. Wellbeing – Life & income protection; Sonder / EAP / Headspace; 15 days’ paid sick leave; group‑rate health insurance (eligibility applies). Flexibility – Flexible working; supportive coaching culture. Time off – Purchase up to two extra weeks’ annual leave; two recognition days provided each year; annual summer shutdown period. Whānau & community – Paid parental leave for all parents with flexible options and financial planning support; inclusive networks; paid volunteering leave. Rewards – Discretionary bonus opportunities; generous referral bonuses; retail discounts & deals.
Customer Transformation - MarTech - Director
Join to apply for the Customer Transformation - MarTech - Director role at PwC New Zealand
At PwC, our purpose is clear : to build trust in society and solve important problems. Join our diverse whānau of experts and be supported with coaching, flexibility, and a culture where you truly belong. Here, you’ll work with world‑leading technology—including A.I.—bringing your people‑focused skills and experience to deliver outcomes that matter.
Join New Zealand’s leading customer transformation practice, partnering with top‑tier clients on projects that create real impact.
Responsibilities
- Leading and growing PwC’s MarTech and customer strategy capability across Adobe, Salesforce, and related technologies.
- Partnering with senior marketing leaders to identify opportunities and deliver impactful transformation programs.
- Bridging marketing strategy, technology delivery, and customer outcomes to enhance PwC’s position as a market leader in customer transformation.
- Overseeing and supporting cross‑functional delivery teams, including Adobe and Salesforce specialists.
- Engaging clients across large‑scale, multi‑channel campaigns and transformation projects.
- Acting as a connector to link strategic client needs with PwC’s technical and consulting expertise.
- Ability to articulate the value of customer data and how to leverage insights to drive marketing effectiveness.
- Comfortable operating at both strategic and delivery levels, from shaping briefs to overseeing execution.
Qualifications
Benefits
Mo te aha tāu e tatari ana? / What are you waiting for?
Belong to a community of problem solvers where differences are embraced. We’ll empower you with technology, coaching, flexibility, and trust to make a meaningful difference. Learn more on our careers site at
Grow here. Go further.
Mana motuhake / Independence : Maintaining independence is fundamental to demonstrating that PwC has not been influenced by any relationships or situations that undermine our objectivity. This role requires an independence review process.
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Customer Transformation Director • Auckland, Auckland, New Zealand
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