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Director Client Strategy (E-Commerce)

Director Client Strategy (E-Commerce)

Overdose.WorkFromHome, Auckland, New Zealand
1 day ago
Job description

Company Overview

Founded in 2016, Overdose. has grown to a family of 250+ staff with offices across New Zealand, Australia, Southeast Asia, Europe and the USA. We work in partnership with a select group of clients looking for innovation and accelerated growth in a competitive digital landscape. We connect unique local talent, entrepreneurial thinking and global expertise to help merchants grow through aligned digital services for sustained business success.

About the Role

We are looking for a high‑impact Client Strategy and Growth Director to join our Auckland‑based leadership team. Reporting to the Managing Director, you will strengthen client partnerships, lead cross‑functional teams and drive revenue growth.

Responsibilities

  • Champion innovation by exploring new eCommerce opportunities, piloting new tools, and driving the integration of AI‑driven solutions across client strategies and internal processes.
  • Contribute to revenue growth by developing and executing effective sales strategies alongside the Managing Director.
  • Ensure your teams’ work results in measurable business outcomes for our clients.
  • Act as a trusted advisor to key clients, translating their commercial goals into cohesive strategies and managing all client relationships across the region.
  • Develop and oversee the execution of comprehensive client business plans by your teams, monitoring progress and ensuring adherence.
  • Monitor team performance to ensure the alignment of client budget and value delivered, balancing client outcomes with agency profitability.
  • Provide supportive, coaching leadership and mentorship to the Client Success & Strategy, Project Management, and Digital Marketing teams to guide professional development and strategic client support.
  • Actively participate in recruitment, onboarding, and training, and foster a culture of high attention to detail and quality assurance.

Skills & Experience

  • Proven experience working in agency environments with a minimum of 3 years.
  • Strong background in retail, eCommerce, and / or digital, with a minimum of 2+ years in a senior leadership role managing multiple team members.
  • Demonstrated expertise in client relationship management and building deep, lasting partnerships.
  • General understanding of operational budgets, profit and loss dynamics and the ability to drive client profitability.
  • Exceptional strategic thinking with a proactive mindset and natural curiosity for exploring new opportunities.
  • Ability to work autonomously and collaboratively, thrive in a fast‑paced, dynamic environment and maintain calm leadership under pressure.
  • Excellent written and verbal communication skills for effective interaction with clients and internal stakeholders.

    • Benefits & Perks

  • Hybrid working arrangements.
  • Two Wellness Days days off per year.
  • Free day off to celebrate your birthday month.
  • Annual training allowance.
  • The chance to learn from some of the best eCom leaders all around the world.
  • Ability to continue your learning and development through globally recognised courses.
  • OD Parental Leave policy & support.
  • Great humans to work alongside everyday.

    • Job Details

    Location : Auckland, New Zealand

    Seniority Level : Director

    Employment Type : Full‑time

    Industry : Business Consulting and Services

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    Director Client Strategy (E-Commerce) • WorkFromHome, Auckland, New Zealand