Client Strategy & Growth Director

About the Role

We are looking for a high-impact Client Strategy and Growth Director to join our Auckland-based leadership team. Reporting to the Managing Director, you will play a pivotal role in strengthening client partnerships, leading cross-functional teams and driving revenue growth.

You'll oversee the Client Success, Project Management and Digital Marketing teams, a total of six experts, ensuring their work delivers measurable client impact and commercial value for the business through data-led, AI-driven strategy and insight.

This is a senior leadership position for a professional who acts as both a client and team advocate, connecting client needs with world-class delivery. You will lead client workshops, shape engagement strategies and collaborate with the Managing Director on long-term strategic initiatives. You’ll also work closely with our SEO, Data and Design leads to ensure collaboration across all disciplines. The role demands a blend of commercial acumen, strategic vision and confident leadership focused on building deep relationships that create sustained, mutual growth.

Responsibilities

Strategic Leadership & Growth

Champion innovation by exploring new eCommerce opportunities, piloting new tools, and driving the integration of AI-driven solutions across client strategies and internal processes.

Contribute to revenue growth by developing and executing effective sales strategies alongside the Managing Director.

Ensure your teams’ work results in measurable business outcomes for our clients.

Client Partnership & Commercial Management

Act as a trusted advisor to key clients, translating their commercial goals into cohesive strategies and managing all client relationships across the region.

Develop and oversee the execution of comprehensive client business plans by your teams, monitoring progress and ensuring adherence.

Monitor team performance to ensure the alignment of client budget and value delivered, balancing client outcomes with agency profitability.

Team Development

Provide supportive, coaching leadership and mentorship to the Client Success & Strategy, Project Management, and Digital Marketing teams to guide professional development and strategic client support.

Actively participate in recruitment, onboarding, and training, and foster a culture of high attention to detail and quality assurance.

Skills & Expertise

Proven experiences working in Agency Environments with a minimum of 3 years.

Strong, proven background in retail, eCommerce, and / or digital, with a minimum of 2+ years in a senior leadership role managing multiple team members.

Demonstrated expertise in client relationship management and building deep, lasting partnerships.

General understanding of operational budgets, profit and loss dynamics and the ability to drive client profitability.

Exceptional strategic thinking with a proactive mindset and natural curiosity for exploring new opportunities.

Ability to work autonomously and collaboratively, thrive in a fast-paced, dynamic environment and maintain calm leadership under pressure.

Excellent written and verbal communication skills for effective interaction with clients and internal stakeholders.

Perks and Benefits

The chance to learn from some of the best eCom leaders all around the world.

Ability to continue your learning and development through globally recognised courses.

Great humans to work alongside everyday.

#J-18808-Ljbffr