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Event Cinemas Queen Street - Supervisor

Event Cinemas Queen Street - Supervisor

Event Hospitality & Entertainment LimitedAuckland, Auckland, New Zealand
30+ days ago
Job description

Event Cinemas Queen Street, Auckland, Auckland, New Zealand

Posted Wednesday 18 June 2025 at 12 : 00 pm | Expires Thursday 26 June 2025 at 11 : 59 am

Our Vision :

Leaders in creating experiences that escape the ordinary

Our Purpose :

Is to make the day better for ourselves, each other, our group, customers and communities.

We achieve our Vision and Purpose by delivering on our goals and values.

Our Values

Empowerment : We make it happen

Possibilities : We evolve and innovate

Community : We make the connection

Purpose :

  • To delegate tasks and supervise Cinema Sales Attendants to ensure that their work is

completed to the EVENT / Rialto Cinemas Standard.

  • Supervise Cinema Sales Attendants in conjunction with the management team to ensure that
  • the EVENT / Rialto Cinemas Customer service experience escapes the ordinary.

  • Execute tasks / jobs allocated by Management team.
  • Your team :

    This role reports to : Management team.

    Authority :

    May give direction and constructive feedback to Cinema Sales Attendants to ensure the day to day day running of the business within the scope of Supervisor Key tasks / activities.

    May warn and evict theatre patrons if necessary.

    What you will need : Mandatory

  • People management skills
  • Customer focused
  • Excellent communication skills
  • Able to work rostered shifts
  • Honest and reliable
  • Positive can do attitude
  • Preferred

  • Work experience in a customer service
  • orientated business

    Staff Management

  • Cinema Sales Attendants are allocated tasks, areas of responsibility
  • (such as toilets, bins, cinema checks, Play or Time-Out, ice-creams,

    etc.

    ), and equipment for cleaning each shift.

  • Cinema Sales Attendants are fully informed about all health and safety
  • information, up-coming events and promotions and all other matters

    that management wishes communicated.

  • Where required, assistance provided to Cinema Sales Attendants
  • dealing with difficult customers.

  • Ensure breaks are allocated to Cinema Sales Attendants on shift.
  • Ensure allocated breaks are in line with Collective Employment

    Agreement / Individual Employment Agreement requirements.

    Time Management

  • Complete all tasks given by the manager within a reasonable time
  • period.

  • Ensure end of night cleanup is managed appropriately and completed
  • within the allocated time frame.

    Staff Training

  • Assistance provided to management as required with training of
  • Cinema Sales Attendants.

    Point of Sale – Selling Tickets, Food & Drink

  • Cash floats, keys, and vouchers are collected from the Duty Manager
  • at the start of each shift.

  • All equipment is turned on and operational at the start of each day.
  • There are adequate supplies of stock and forms on hand for each shift
  • and supplies are replenished as required.

  • Adequate staff are allocated to tasks to ensure the effective operation
  • of the POS area to ensure customers are served quickly and

    efficiently.

  • Cinema Sales Attendants complete necessary forms, particularly the
  • wastage form, as required and / or appropriate.

  • Cinema Sales Attendants are provided with change from the
  • Supervision float as required.

  • All food credits are advised and processed prior to the end of each
  • shift.

  • There is Zero variance in the Supervision float at the end of each shift,
  • or there is an adequate explanation for a negative or positive variance.

  • Where till floats do not balance every effort is made to determine the
  • reason for the negative or positive variance.

  • All variances in cash floats are reported to the manager on Duty with,
  • wherever possible, the reason (s) for the variances.

  • All surfaces and food and drink producing equipment are kept
  • scrupulously clean at all times.

  • Adequate staff are allocated to tasks to ensure the efficient and
  • controlled movement of patrons within the complex.

  • Adequate staff are allocated to tasks to ensure the efficient and
  • controlled movement of patrons within the complex.

  • Floor barriers are erected to assist with crowd control as required.
  • The foyer is not blocked by people at any time.
  • Event Cinemas Queen Street, Auckland, Auckland, New Zealand

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