Relief Night Manager / Night Auditor

Company Description

Sofitel - Chic, Passionate, Indulged, Special. Experience the very best of modern luxury at Sofitel Auckland Viaduct Harbour. Here you can indulge in a decidedly chic encounter that combines the spirit of Aotearoa with the French Art de Vivre.

The unmistakable influence of fashion has imbued Sofitel with a couture approach to service, from the fine attention paid to the smallest detail, to the elaborate flourishes that enchant and delight guests. As proud “Ambassadors” of l’Art de Vivre around the world, we are committed to delivering hospitality excellence and heartfelt service, in a manner that is tailor‑made to our guests.

Are you a Night Owl? We are looking for an ambassador for Sofitel Auckland Viaduct Harbour as Relief Night Manager / Night Auditor. The ambassador should an eye for detail, a passion for creating magnifique luxury experience for our guests and developing a wonderful team.

Your Purpose : Choreographing the night with poise, where elegance and precision never sleeps.

Job Description

Our Ambassador will :

• Seamlessly lead the hotel overnight, assuming full Night Manager duties and acting as the senior leader in the absence of the General Manager, upholding exceptional luxury service and operational standards.
• Oversee all late arrivals and early departures with precision and warmth, ensuring personalised, efficient, and discreet guest experiences.
• Execute all Night Audit and financial balancing responsibilities flawlessly, maintaining PCI compliance, validating daily revenue, and preparing accurate reports for key departments.
• Manage room allocations and availability with expert judgement, resolving overbooking or relocation needs sensitively to protect the five‑star guest experience.
• Lead all emergency responses, security protocols, and WHS procedures during the night, ensuring guest and staff safety through calm, confident, and effective decision‑making.
• Maintain impeccable presentation of public areas and complete essential nightly duties -wake‑up calls, and arrival / departure documentation with uncompromising attention to detail.
• Collaborate closely with Head of Departments to optimise room allocation, maximise yield, and contribute insights to monthly operational reporting.

Qualifications

Additional Information

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