Service Administrator

Join to apply for the Service Administrator role at TBI Health Group New Zealand.

About TBI Health : TBI Health was created with a simple idea : to help people with pain, illness, or injury.

TBI Health has come a long way since it began its journey in

• , from
• we partnered with Southern Cross & together we are passionate about ensuring our clients get the right help, at the right time, to get them back on track & living meaningful lives.

We are known to offer an attractive work environment to support staff wellbeing and growth.

Our current focus is to continue our work on introducing new services for our staff to become involved in and ultimately, help enhance their careers.

It is also important to TBI Health to continue having an equity-focused workplace culture where staff feel supported, enriched, & valued.

As a NZ-owned company, we position ourselves as a Te Tiriti partner and have an ongoing commitment to health equity for Maori.

Join us on this transformational journey of delivering tailored and quality healthcare service that meets the needs of our diverse Aotearoa.

About The Mahi (Role)

Are you a proactive, organised team player who thrives on keeping things running efficiently?

We are on the lookout for an enthusiastic Service Administrator to join our nationwide Service Administration team.

This is a permanent, full-time position (Monday to Friday) based in Lower Hutt or New Plymouth.

You will be expected to work on-site in the clinic, with the opportunity to work one day from home per week after successfully completing three months in the role.

As a key part of TBI Health's operations, you will provide essential administrative and operational support across our services.

Key tasks

Coordinating and scheduling appointments for new and existing clients

Sending registration, consent, and outcome measure forms

Completing risk assessment forms for community visits

Booking GP medical certificates

Following up with ACC and other funders on queries or outstanding tasks

Responding to inquiries from clients and referrers quickly and accurately

Reviewing and completing invoicing tasks

About You

You will be a motivated and enthusiastic administrator who is organised and keeps things running smoothly.

This role would suit someone looking to take the next step in their health administration career and develop their skills within a supportive and dynamic organisation.

Skills and Experiences

A strong work ethic and a proactive approach to getting things done

Excellent communication skills, both with colleagues and clients

Empathy and understanding when supporting clients

A collaborative, team-oriented mindset

Strong organisational, time-management, and problem-solving skills

Previous experience working in a healthcare environment in an administrative capacity (beneficial)

Experience with Gensolve or ACC contracts / processes (an advantage)

A genuine interest in rehabilitation and helping people achieve their goals

Benefits Of Joining TBI Health

Subsidised health insurance with Southern Cross

Birthday leave

Annual Wellness allowance

Access to EAP Sessions

Comprehensive training and orientation

Working with an experienced and supportive team of administrators and providers

Training sessions throughout the year on incorporating Maori tikanga appropriately in your role

Opportunity to work for a New Zealand-owned company

How To Apply

Applications close : 13th November

Submit your application online with a cover letter.

Email applications will not be considered.

All applications are treated confidentially.

If you would like more information about the role, please contact Alisha Kingi -

We welcome candidates from diverse backgrounds.

If successful, we'll contact you to arrange an interview and discuss any support you may need.

Applications may be reviewed and interviews scheduled before the closing date, so early applications are encouraged.

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