Account Manager - Commercial

About the company

At CARTERS, we've been helping build New Zealand - and Kiwi trade careers - for over 150 years.

Our continued success and reputation as the best building partner in the market can only happen with the right teams.

That's why we look for people who are results-focused, have shared values and are passionate about customer success.

About the role

We are seeking a results-driven Commercial Account Manager to maintain customer relationships and drive business growth across the Wellington region.

Based at CARTERS Petone, this role requires a strategic, customer-focused professional with a strong commercial acumen and a proven ability to build and maintain high-value client relationships within the commercial building and construction sector.

Key Responsibilities

Account Management & Retention :

Manage and strengthen long-term relationships with an existing portfolio of commercial clients, ensuring consistent engagement and satisfaction.

New Business Development :

Proactively identify, pursue, and secure new business opportunities through strategic prospecting, market analysis, and networking initiatives.

Customer Insight & Forecasting :

Develop a deep understanding of customer project pipelines to anticipate requirements, provide tailored solutions, and support long-term project planning.

Supplier & Partner Collaboration :

Foster and manage relationships with key suppliers to deliver comprehensive product and service offerings that meet customer demands.

Sales Process Management :

Collaborate with internal teams across inventory, logistics, and pricing to ensure timely, accurate, and cost-effective solutions.

Oversee the full sales lifecycle from inquiry to delivery.

Issue Resolution :

Serve as the primary escalation point for customer issues, ensuring prompt resolution and maintaining service excellence standards.

Key Requirements

Proven experience in commercial account management or B2B sales, preferably within the construction, trade, or industrial sectors.

Strong business development capabilities and a track record of delivering revenue growth.

Excellent communication, negotiation, and relationship management skills.

Ability to manage competing priorities and operate effectively in a fast-paced, solution-oriented environment.

Commercially astute with strong problem-solving and analytical skills.

What we offer

In return, we'll make sure you're looked after in a professional, positive, inclusive and supportive working environment that you can be proud of.

We offer :

A competitive base salary plus incentives, Vehicle, laptop & mobile

7.5% Benefits Package, includes Superannuation Savings Scheme, Life & Disability Insurance

We also pay for your Southern Cross Health Insurance

Training, development, coaching and promotional opportunities

Supportive, respectful, fun, collaborative, diverse team

Buying privileges across all Carters stores

If this sounds like you, we'd be keen to hear from you.

Apply to work with CARTERS today.

You won't look back!

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