Continuous Improvement Specialist

Ready to make an impact?

We’re a proud part of the Woolworths Group – 200,000+ bright minds, passionate hearts and unique perspectives working together connected by a shared Purpose – ‘to create better experiences together for a better tomorrow.’ Here you’ll be supported and empowered to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week. Backed by a culture of genuine care, a flexible approach to work and the support to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.

What you'll do | Hei mahi

The Continuous Improvement Specialist is a key collaborator who works with business teams to identify opportunities, troubleshoot issues, and develop solutions that promote efficiency and high standards. Sitting within our WWNZ Commercial team, you’ll serve as a subject matter expert for key systems and processes, championing operational excellence by identifying and implementing improvements, documenting processes, and supporting new rollouts with necessary coaching. This includes assisting with systems UAT and recommending solutions for both new and existing initiatives to ensure simplicity, operational integration, and data accuracy. You’ll help to establish frameworks and standards for consistency, delivering robust process improvement and data governance in line with business strategy while aligning with the wider Woolworths group.

The role extends to training and education, where you’ll collaborate on training requirements and provide coaching. Effective stakeholder collaboration is also crucial, as you’ll partner with various teams, including Commercial, IT, Finance, and Digital, to understand their needs and provide recommendations that enhance data integrity and system reliability. Finally, you’ll own changes to processes and technologies, ensuring alignment with ecosystem principles and fostering a culture of continuous improvement and data quality.

What you’ll bring | Hei koha

You'll have over two years of experience in a commercial, buying, or enablement function, with a proven ability to build strong relationships, analyse information, and adapt to change while demonstrating initiative. Your comprehensive understanding of buying processes, combined with experience in retail / FMCG commercial environments, allows you to apply strong problem-solving, commercial acumen, and planning skills to every task. You'll be adept at identifying, analysing, and documenting business requirements for process improvement and system enhancements, with a proven track record in system troubleshooting, defect management, and UAT. You'll also have hands-on experience in process mapping and re-engineering. Your technical skills will include intermediate to strong proficiency in SAP, Salesforce, Partner Hub, PMR, Portal, and Google applications. Finally, you'll excel at delivering exceptional service to stakeholders, supported by excellent written and verbal communication, facilitation, and training skills.

This is a fast paced innovative role and one where you will be empowered to make a significant contribution to making Kiwis’ lives a little better everyday! If you’d like to make a key contribution to the growth of our business, apply today!

Our Benefits

Genuine flexibility in how and where you work

Ongoing development within an ANZ team and access to COE / specialist career opportunities

Everyday Rewards team card, providing a range of benefits including discounts and bonus points for groceries and discounted online shopping delivery

Banking and insurance (health, life etc) discounts

Global and local career opportunities

Everyone belongs at Woolworths Group

Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.

We encourage all candidates to apply; please let us know in your application if we can support you with any adjustments in the hiring process.