Customer Service Representative II

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Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Customer Service Representative II in Auckland, New Zealand , you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in Australia says it all!

What You’ll Be Doing

Do you have a passion for helping others and giving them peace of mind? In this role, you’ll have ownership over resolving escalated or complex calls from customers. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customers’ experience being just average or an exceptional one. Interacting in both written and verbal communication this role focuses on providing exceptional customer experience, resolving customer inquiries and vehicle concerns in a timely fashion.

During a Typical Day, You’ll

• Support inbound customer queries in a contact center style environment
• Communicate resolution / information to customers in a confident and knowledgeable manner
• Ensure all customer records are maintained with current information and accurate details relating to concerns raised
• Respond to queries through written and verbal communication
• Lead the resolution of customer complaints, working with multiple internal and external stakeholders
• Investigate and recommend levels of financial assistance for customer claims

What You Bring To The Role

What You Can Expect

A Bit More About Your Role

We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. This role has physical and logistical requirements (including equipment used) - this is typical contact centre technology such as headset, telephony system, CRM and related client tools. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

Primary Location

NZ-N-Auckland

Job

Customer Care Representative

Seniority level

Employment type

Job function

Industries

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