Customer Service Representative

Overview

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About The Company

Join a well-established business that has been serving New Zealanders for over five decades. Specialising in a variety of services including carpet and upholstery cleaning, flood restoration, and pest control, their goal is to provide innovative, high-quality solutions that meet the needs of both residential and commercial customers. Their core values include integrity, respect, and a commitment to innovation. They’re a company that thrives on teamwork, fostering a supportive and collaborative work environment where each team member is valued.

About The Role

You’ll be the first point of contact for retail and insurance customers, so empathy, professionalism, and great communication skills are key.

What You’ll Be Doing

• Talking to customers via phone, email and text to schedule appointments with technicians.
• Handling a mix of inbound and outbound calls.
• Coordinating with insurance referrals and ensuring all necessary follow-ups and documentation are handled with care and accuracy.
• Managing a busy shared inbox, where you’ll deal with online booking requests, insurer queries, and customer updates.
• Supporting customers during high-pressure situations like flood events (this business is a 24 / 7 emergency response provider so you may occasionally be asked to support outside of usual hours, but overtime is always paid).
• Collaborating with scheduling and processing teams to ensure smooth service delivery.

Hours : Monday – Friday, 8am – 5pm.

About You

We’re looking for an experienced customer service professional who takes pride in providing outstanding service and thrives in environments where teamwork is at the core of their success.

You’ll Bring

Apply

To find out more, please get in touch with Alex Rutherford at for a confidential chat.

To apply for this vacancy you MUST be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid visa.

At the appropriate stage we will request your references, we ask that you do not include them on your CV when applying.

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