Customer Relationship Manager

All Work types Full-time. All Locations Auckland. All Categories Collections, Customer Service & Call Centre.

Customer Relationship Manager

Job no : , Work type : Full-time, Location : Auckland, Categories : Collections, Customer Service & Call Centre

• Auckland CBD location, a short walk from Britomart Station and local shops and eateries
• Full-time role, Monday to Friday schedule – no weekends!
• No collections experience required! Supportive training, coaching and career progression opportunities

Baycorp is New Zealand’s largest provider of credit and receivables management services and a part of Credit Corp Group. With over 60 years of experience, we take an ethical, collaborative approach to debt resolution, helping our customers organise and take control of their finances.

About Your New Role

As a Customer Relationship Manager , you’ll be on the frontline making outbound calls to locate and re-establish contact with customers in regards to their overdue accounts on behalf of our clients and negotiate repayment solutions tailored to their circumstances. With award-winning training, a collaborative team and career progression opportunities, you’ll gain valuable skills to build a long-term career in financial services.

What Your New Job Involves

What we can offer you!

Who You Are

We don’t need you to have collections experience, most of our leaders started in this role! What matters most is your drive and ability to connect with people. You may have experience in call centres, retail, hospitality, sales, customer service or any role where communication and resilience are key.

Essential : You must be available to work permanent full-time. Our Contact Centre operating hours are Monday to Friday 8 : 00am – 7 : 00pm with rosters planned within these times.

The diversity of our people drives our ability to innovate, grow and deliver great outcomes for our people, customers, shareholders and community. At Credit Corp Group and Baycorp, we value curiosity, respect for differences and a willingness to help others. We are committed to building an inclusive workplace that reflects the community and actively encourage applications from all culturally diverse backgrounds.

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