Customer Service Librarian | Karori

Contribute to your local community and Wellington City

We’re looking for someone who is friendly, adaptable, and passionate about serving our diverse communities. This entry‑level opportunity doesn’t require previous library experience or qualifications – we’re keen to hear from anyone who loves helping people and sees the potential of modern libraries to support and uplift communities. Library skills can be learned, and we’d love to help you grow a career in this rewarding profession.

This is a fixed term position until 15th October 2026, working 36 hours a week . The days / hours for this opportunity are :

Monday : 9.15am – 6.15pm (8 hours – Karori Library)

Tuesday : 9.15am – 6.15pm (8 hours – Karori Library)

Wednesday : 9.30am – 4.00pm (5.5 hours – Karori Library)

Thursday : 9.30am – 6.30pm (8 hours – Karori Library)

Friday : 9.30am – 5.00pm (6.5 hours – Karori Library)

Āu ake mahi | What you'll do

This role delivers forward-facing customer service at Library and Community Spaces facilities. You will be part of the team that enables the lifelong learning journey of our community members, supporting customers to use a broad range of digital and physical services and collections. You will demonstrate manaakitanga in all interactions and work to create spaces that are welcoming and inviting; you will celebrate the diversity of our community in the range of services, resources and events that our public have access to. Together we will offer our Libraries and Community Spaces as Ngā Puna Kōrero / Springs of Conversation – where the public connect, share, and contribute.

Ngā tohu me ngā wheako | Qualifications and experience

We’re looking for someone who :

• Has at least two years of customer service experience , ideally in a public-facing role
• Is a positive, respectful and collaborative team player who provides exceptional customer service and places people at the heart of everything they do
• Communicates clearly and confidently with people of all ages and backgrounds
• Takes pride in being flexible, motivated, well‑organised and detail-oriented
• Has some familiarity with public libraries and the services we offer
• Is confident using everyday digital tools and technologies, you don’t need to be an expert, just comfortable learning and helping others
• Is happy to do their fair share of work returning or shelving books
• Is resilient and able to deal with difficult situations with customers if needed
• Is actively on a te reo Māori journey and keen to contribute to uplifting te reo and te ao Māori in our spaces
• Has STEAM (science, technology, engineering, art, and maths) literacy – a bonus that helps us deliver engaging programmes and support lifelong learning
• Is willing to be involved in running children’s programmes.

We are looking to appoint from $66,735 per annum (pro‑rata), for this role, depending on relevant skills and experience.

Nōu te rourou | What's in it for you

Working for the Council offers you a range of benefits including 5 weeks annual leave, flexible working options, health and wellbeing support, Council staff discounts and a range of learning and development programmes and opportunities.

We want your application to enable you to portray the real you. Skills are gained across many areas of our life, not just formal employment. If you can demonstrate the skills listed in the advert through whānau life, community or mahi aroha (volunteering) we encourage you to apply and share your story with us in your cover letter.

We welcome applications from all people and like our workforce to reflect the diverse communities we serve.

Accessibility Support :

We want to make sure any accessibility requirements you may have, are well supported so the selection process is equitable for everyone. Please let us know if there are any adjustments or support, we can offer to make our process more accessible to you by emailing :

Applications close 7 November 2025

Applications close 7 November 2025. Please note that we may engage with applicants prior to the vacancy closing and / or close applications ahead of this date so we encourage you to submit your application as soon as possible.

All applications must be submitted online – we will not accept emailed applications.

All applicants must have the right to work in New Zealand and be prepared to obtain and maintain a Police Vetting check.

Work type(s) : Fixed term full-time, Fixed term part-time or variable hours

#J-18808-Ljbffr