Customer Service Representative - Tauranga Crossing

Customer Service Representative, Tauranga Crossing

Tauranga Crossing Branch | The Lakes

Full time, Permanent position

Tuesday to Saturday

Mos te turanga | About the Role

At our Tauranga Crossing branch, we're not just a team — we're a lively crew of go-getters who thrive on connection, collaboration, and a good laugh.

As a Customer Service Representative, you'll be the friendly face and sharp mind our customers rely on in moments that matter most.

Expect a fast-paced, high-energy environment where no two days are the same.

From helping customers navigate online banking hiccups to resolving card disputes and tackling complex regulatory queries, you'll be the calm in the storm — delivering clear, confident solutions with a smile.

Whether it's a quick chat at the counter or a deep dive into a tricky issue, you'll need to think on your feet, stay cool under pressure, and bring your best self to every conversation.

If you've got personality plus and a passion for people, this is your stage.

Na uau rourou | What will you bring?

Minimum 2+ years of proven experience in administration and customer service, within consumer banking or a related field is essential

Strong understanding of the banking and financial services industry, including compliance and regulatory requirements

Ability to manage and prioritise multiple tasks and commitments in a complex and dynamic environment

Tech savvy – able to assist our customers with our digital platforms

Effective delivery of results, meeting expectations and adapting to changing business needs and conflicting customer / stakeholder priorities

Tertiary qualification in Business or Finance is preferred

Westpac Hei Wahi Mahi | Working at Westpac

Benefits

4 weeks standard holiday + 5 additional days of wellbeing leave to support you to be your best

Additional purchased leave options up to 4 weeks per year

Banking benefits, insurance discounts and superannuation scheme

Career growth – we promote internal capability; we have programmes that recognise star performers

Generous parental leave – and top up government paid parental leave

School holiday subsidy - help you balance work and family during school holiday

Environmental and community care programmes

Ko matou tenei | Our Organisation

At Westpac, we're working together to build a fairer and stronger New Zealand for our people, customers, and communities.

For over 160 years we've been driven by our purpose to Create Better Futures Together.

What makes us unique are the incredible people we're lucky enough to have walk through our doors every day.

The giant 'W' on our building doesn't just stand for Westpac – it says, double you.

We're a place that values, rewards and recognises individuality.

Where you can be your whole self, your true self, and your best self.

We're recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive.

And it all starts with you!

Tono mai inaianei!

| Apply Now!

Apply today with your CV and Cover Letter.

The people of Aotearoa, New Zealand hail from many cultures and backgrounds.

At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential.

Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers.

It starts with us – we believe that when we care deeply and do our best for our people, they'll do their best for our customers.

We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities.

Mahi tahi tatou, kaha ake tatou | Together Greater

Applications Close

6 November

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