Client Service Manager

The Clean Albany 2022 Limited provides quality cleaning services, offering cleaning and a complete range of vehicle care solutions. We are seeking a motivated and reliable  Client Service Manager to join our team in the Auckland region . This role is responsible for managing client relationships, coordinating daily operations, and ensuring all vehicle cleaning services are delivered efficiently and to the highest professional standard.

Key Responsibilities :

• Build and maintain strong relationships with business and individual clients through regular communication and support.
• Understand client needs and ensure cleaning and detailing services meet agreed standards and timeframes.
• Act as the main point of contact for commercial clients across multiple sites.
• Supervise service delivery to maintain quality, efficiency, and customer satisfaction.
• Coordinate daily cleaning schedules and allocate tasks to ensure smooth, consistent operations.
• Work closely with supervisors and staff to ensure the timely completion of all jobs.
• Ensure all operations comply with company policies, health and safety procedures, and cleanliness standards.
• Assist with the training and onboarding of new staff to support consistent service delivery.
• Monitor staff performance and encourage team development through regular feedback and guidance.
• Manage staff rosters to maintain adequate coverage during busy periods.
• Conduct regular quality checks and implement improvements when necessary.
• Maintain accurate records of client communications, service outcomes, and incident reports.
• Prepare service performance reports and assist management in identifying areas for improvement.

The candidate will be required to work at least 30 hours per week and be paid between $30 to $37 per hour.

Other Important requirements :