Retail Assistant

Auckland War Memorial Museum : Connecting through sharing stories of people, lands and seas

Auckland Museum is a much-loved culture and heritage organisation at the heart of Auckland's identity, committed to outstanding management of its world-class collections, developing and sharing engaging content through its galleries, exhibition, events, educational programmes and the permanent and volunteer staff who tell the Museum's stories. We are Auckland's home of commemoration as well as the country’s oldest research institution and a major tourist destination.

Job Description

Mō te tūranga | About the role

An exciting opportunity exists for friendly and highly motivated Retail Assistant to join our Hokohoko Museum Store team. We are looking for an experienced Retail Assistant who is committed to working within a team and on occasion when required can work autonomously in our main store and Exhibition Store.

The role is as varied as the working environment and will require enthusiasm, warmth, flexibility and the ability to confidently handle situations that may arise. Led by the Retail Manager, you will work within the Retail Team to champion our goals of becoming the preferred cultural retail shopping experience in Tāmaki Makaurau.

You will play a key role in supporting your fellow team members mission to enhance visitor experience through our role as story tellers and the connections we make with retail customers through the artists we support and the products we promote. You will work closely within our team to achieve sales targets and share in the day-to-day retail sales and operations both onsite and online. Previous retail stock processing is beneficial in order to assist with stock replenishment and merchandising.

Applicants must have retail sales and customer facing experience, and preference is given those with cultural retail experience.

This a permanent full-time position, from Monday through Friday, 40 hours per week.

Desired Skills and Experience

• A passion for Māori and New Zealand arts, crafts, culture and history.
• A minimum of 4 full years' experience in achieving high performance in a retail sales environment.
• A genuine drive to contribute to the success of the Museum’s retail sector.
• A confident and engaging manner with the ability to work with a diverse client, customer, team and supplier base.
• Ability to demonstrate proactive awareness and engagement with a wide range of cultures and associated protocol and traditions within Auckland, with particular reference to the Māori Dimension (He Kōrahi Māori) and Pacific Dimension (Teu le Vā).
• A positive attitude and desire to enhance Auckland Museum's reputation for excellence.
• Exceptional problem-solving skills with a continuous improvement approach to your work with a high level of attention to detail, organisational skills and awareness of visual merchandising techniques.
• Exceptional communication skills and the ability to work in a way consistent with Museum values, building a cohesive and productive team.
• Competency in Microsoft Suite and POS systems.
• Energetic with a desire to work in a fast-paced and lively organisation, with a willingness to further develop your personal skills and stretch your capability
• Availability to purchase additional annual leave
• An award-winning wellbeing programme including free membership with Boost app and Myeveryday wellbeing.
• An active social club which is part of the fabric of Museum life
• Life insurance from your first day and discounted Health Insurance
• Free museum membership and other staff discounts
• Discounted onsite parking
• Accredited by Rainbow tick

Check out our benefits page to find out more about why we love working here.

Tono mai i tēnei rā! | Apply today!

Closing Date : Wednesday 19 November 2025. We may commence interviews prior to the closing date of the advert.

You must be eligible to work in New Zealand to apply for this position. Please view the position description here or select the apply button to view if on the seek platform.

Auckland Museum offers a rich and fulfilling work life where we embrace diversity and nurture our bicultural capability as demonstrated in our Teu le Va and He Korahi Maori strategies. We also offer a range of great benefits such as flexible work and leave and an award-winning wellbeing programme.

This is a great opportunity for someone looking to be part of a fabulous New Zealand organisation committed to telling our national and Auckland stories, reflecting our unique place in the South Pacific.

He Oranga Tangata ka ao Enriching lives. Inspiring discoveries

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