Patient Safety Improvement Facilitator

OverviewGo back Kent & Medway NHS & Social Care Partnership TrustPatient Safety Improvement FacilitatorThe closing date is 28 September 2025The Patient Safety team sits within the Corporate Directorate of Nursing and Quality.

The team is required to set the strategic direction for patient safety, to deliver on reactive and proactive aspects of patient safety improvement work and to deliver education and training to enable and support front line staff to keep patients and staff safer.The job purpose for the Patient Safety Improvement Facilitator is to support in the delivery and embedding of a culture of continuous learning and quality improvement within the Trust.

They will lead on the day-to-day delivery and development of the key workstreams to ensure service improvements and the key objectives of the patient safety strategy.The post holder will utilise systems thinking, human factors understanding and just culture principles to address safety incidents to maximise the learning and supporting services to embed the identified safety improvements.The post holder must hold a full, valid, UK driving licence and have access to a car / vehicle to use for business purposes (unless you have a disability as defined by the Equality Act 2010).

Main duties of the jobTo act with integrity and be professionally responsible and accountable for own workload and develop good working relationships with clinical and operational staff.Support the development of systems and processes to enable oversight of themes and trends from quality data and to work with staff and partners to seek opportunities that will improve safety and implement programmes that deliver effective and sustainable change.Facilitate after-action reviews (AAR's) ensuring the correct involvement and that attendees are prepared and supported.Communicate highly complex, sensitive and distressing information effectively to a range of stakeholders including patients, families, carers and staff whilst ensuring compassion, empathy and support are demonstrated throughout.Support organisational resilience to react promptly to adverse events (safety-I approach) and promote learning continuously and meaningfully from everyday work (safety-II approach).

Participate in the development of key transformational programmes, strategies and priorities clearly outlining milestones, risks, and outcome measures, working closely with stakeholders.

About usCome and work with us in the Garden of England where we combine exceptional professional development opportunities with a tremendous quality of life.We are Kent and Medway NHS and Social Care Partnership Trust (KMPT), providing mental health, learning disability and specialist services, serving 1.8 million people in Kent and Medway, as well as specialist services for adults in Sussex and Surrey.

We are rated Good overall by the CQC.Each year we care for over 2,000 people in our hospitals and 54,000 people in the community.We are proud to employ over 3,800 people from 66 nationalities, and to serve an increasingly diverse range of communities across rural and urban areas.You will be joining friendly, passionate colleagues, rich in their diversity, who are committed to providing excellent care to our service users and their loved ones.The nature of our work attracts kindness and compassion as standard and everyone from our cleaners and porters to the chief executive and chairman are recognised as playing a vital role in providing an exemplary service.Our mission is what we set out to do every dayWe deliver brilliant care through brilliant peopleOur vision is where we want to be in the futureTo provide outstanding care and to work in partnership to deliver this in the right place, for every service user, every time.Check out our recruitment videos Recruitment - YouTube

Job responsibilitiesProvide training and support to teams including at induction on patient safety and incident reporting and handling.Provide Duty of Candour / Being Open training to staff.Be responsible for liaising with Directorates on patient safety incidents and learning responses.Assist the Head of Patient Safety and Quality and Safety Manager in collating and analysing complex data to support reporting of KPIs, achievement of compliance and assurance and completion of board reports.

At KMPT, we are serious about diversity and inclusion, and we are working hard to build this into our DNA.

We warmly welcome applications for any of our roles from people from diverse backgrounds, and we are proactively encouraging applications from under-represented communities for our more senior roles, like this one.

Person Specification

Training, Qualifications and RegistrationEducated to degree level or equivalent.Evidence of study at Masters or equivalent level.Registered Healthcare Professional or relevant experience of working in a clinical role within healthcare.Registered Healthcare Professional.Training as an After-Action Review facilitator or be willing to work towardsSEIPS framework or equivalent training.

ExperienceExperience of working in a mental health trust.At least two years' experience of working for the NHSWorking with multi-disciplinary teams in a healthcare environment.The use of Microsoft Office Packages e.g. Word, Excel, PowerPoint.At least five years' experience of working for the NHSExperience of working in a mental health trustStaff managementOngoing clinical practice experience within health services.

Knowledge and SkillsRecord keeping and case tracking skills.Highly developed communication and interpersonal skills, including observation and listening.Ability to effectively analyse, interpret and synthesise complex information, distilling key messages and themes and presenting issues and options to senior audiences.Ability to produce logical, well written, clear, high-quality reports suitable for consumption by a range of audiences, including patients, families and carersFacilitation skills or willingness to develop thesePresentation skills, often presenting report findings in sometimes hostile environment.Extensive knowledge of a range of evidence-based safety investigation framework and tools and experience of their application in practice.

Disclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer nameKent & Medway NHS & Social Care Partnership Trust

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