Account Manager (Contract)

Engagement Type

: Contractor (starting at 10 hrs / week with flexible scaling)

Reports to

: Directors of Ingot

Team Interface

: Clients, Developers, Project Leads

Hybrid

– Based in or near Hamilton preferred

Purpose of the Role

Ingot is a small, ambitious digital development agency with a growing reputation and a sharp portfolio of client work.

With an influx of new projects and increasing demand from existing clients, we're looking to bring on a capable, commercially minded Account Manager.

This role is designed for someone who can confidently straddle the worlds of client care and digital delivery, someone who understands the pace, challenges, and nuances of development work, even if they're not a developer themselves.

You'll be the conduit between clients and the development team, helping translate business goals into clear technical briefs, setting expectations, and ensuring nothing gets lost in translation.

Key Responsibilities

Own and grow relationships with a small portfolio of Ingot clients, ensuring their needs are well understood and proactively met

Translate client goals and requests into clear, actionable plans for the development team

Work closely with developers to track progress, remove roadblocks, and communicate updates clearly and honestly

Attend (and often lead) client check-ins, scoping sessions, and post-launch reviews

Spot opportunities to expand client relationships, upsell services, or improve process

Manage timelines, expectations, and small project scopes, keeping both client and team aligned

Ensure documentation, reporting, invoicing and briefing materials are accurate and up to date

Role Structure & Flexibility

Guaranteed Hours

: 10 hours / week minimum

Scalable

: Flexibility to increase hours based on project volume

Autonomy

: You'll be trusted to manage your work and relationships with a good deal of independence, support is there, but micromanagement isn't

Ideal Experience

3–6 years in a digital agency, SaaS, or development-adjacent environment

Comfortable managing multiple clients and competing priorities

Excellent communicator – able to speak both 'client' and 'developer' fluently

Confident with scoping, basic project timelines, and digital processes

Naturally curious and commercially astute, someone who understands the "why" behind the build

Experience with tools like Notion, Trello, Jira, or Figma is helpful, but not essential

Why Ingot?

You'll be joining a small but experienced team who value honesty, initiative, and momentum.

We're not building a bureaucracy, we're building beautiful, functional, and meaningful digital products for organisations we believe in.

This role is an opportunity to step into something with space to grow.

Apply for this role.

Pop in your details below, along with a CV and portfolio of your work if applicable.

Tell us what you're passionate about and what you'd want from this role.

This could be the start of something epic!

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