Customer Service Representative | Kaihapai Moni Oranga | Lower Hutt Contact Centre

The Ministry of Social Development

• Multiple full-time, permanent roles available (37.55 hours per week)
• Start date : 3 November 2025
• Starting salary : $61,466 with annual salary progression

We are a high-energy, whanau-focused, and supportive team.

We work together to uplift and provide mana-enhancing support to clients over the phone.

Ko te mahi | What you'll be doing

In this role, you will be the first point of contact for clients, providing inbound phone support to people from diverse backgrounds, ages, and situations.

Your responsibilities will include :

Some calls may be difficult, as you'll be assisting people with essential needs.

At times, we may not be able to grant every request.

However, we focus on ensuring every client feels respected, listened to, and understood.

When possible, we will work together to find alternative solutions.

Ko to ahua | What you'll need to succeed

To thrive in this role, you will need to :

You'll need to navigate these situations with patience, empathy, and professionalism, providing the support and guidance that is needed the most.

While some calls can be difficult, the role is incredibly rewarding as the work you do makes a difference.

Tau e whai ai | What you will get in return

Nga Haora Mahi : Nga tumanakohanga | Work Hours : What to expect

You'll work 37 hours and 55 minutes each week across five days.

Your shifts will be rostered within these times :

Our usual operating hours are :

We work on a no surprises basis, so you'll always know your shifts ahead of time.

Because we support communities across Aotearoa, you may also need to be flexible and available to help during emergency events.

Get in touch if you'd like to talk about reasonable accommodations that could support you to succeed in this role.

He aha e whai ake nei | How to apply : What's next?

To apply, click the 'Apply Now' button to upload your CV and complete the online application form.

Make sure your CV is up to date so we can understand your skills and experience.

Instead of a cover letter, you'll answer two questions in your application :

What happened and how did you correct the situation?

Note : Your application and responses to the application questions are a key part of our assessment process.

We encourage you to take the time to read through it carefully and provide well detailed answers in your own words.

We are looking to understand your personal experience, communication style, and suitability for the role.

Nga mohiohio rapu kaimahi hira, me nga ra hira | Important recruitment information and dates

Application close : Midnight, Sunday 21st September 2025

Recruitment process :

Start Date : 3 November 2025

For us to fully support your training and development in your new role, we require no planned extended leave within the first 6 months of employment.

If you have any questions about the role, training, the hours of work, eligibility for permanent role, please email or call Denise Henderson on or or email

He Whakaahuatanga Tunga | Position Description

Customer Service Representative | Kaihapai Moni Oranga Position Description

Utu-a-tau | Salary range : $61,466.00 - $73,903.00